(USA) Manager, Creative
About The Position
The Manager, Creative uses visual design and strategy to support the communication of Operational initiatives that will enhance associate adoption, ensuring alignment with business objectives and brand standards. The manager collaborates cross-functionally to guide storytelling and communication while managing resources and timelines effectively. Strategic thinking and proficiency in creative tools are essential to drive impactful campaigns that support organizational goals and elevate associate experience. The role will focus on shaping the story before creative production begins, determining what needs to be communicated, how the story should flow, and what format will make the information easiest to understand. The Creative team within Store Operations enhances how store associates learn and access operational information. By transforming complex processes into clear, engaging, and actionable digital content, the team supports effective execution and improved experiences. They develop various visual media, including videos, animations, and illustrations, to simplify associate understanding of new or revised processes and boost confidence in daily tasks. This collaborative group applies strategic thinking and creative skills to deliver innovative solutions that drive operational excellence and support the company’s goals.
Requirements
- Experience crafting clear, compelling narratives to guide creative outputs.
- Proficiency in Adobe Creative Suite and graphic design principles to support visual storytelling and presentation design.
- Ability to refine complex or large amounts of information into concise messages, frameworks, and visual stories without losing critical meaning or accuracy.
- Excellent communication and collaboration abilities to work effectively with cross-functional teams and stakeholders.
- Strong project management skills with the ability to lead multiple creative projects from concept to completion.
- Evolving knowledge of AI tools that will simplify team workflows and improve the speed of creative production.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Masters, Masters: Operations Management
- Project Management - Project Management Professional - Certification
Responsibilities
- Develop creative briefs, video scripts, streamlined associate communications, and internal presentation materials to support initiatives and organizational goals.
- Work directly with Store Operations leaders, initiative owners, and SMEs to understand business objectives, challenge or clarify messaging, and translate their expertise into compelling visual design solutions.
- Ensure messaging is clear, visually consistent, audience-appropriate, and aligned with business goals and brand standards.
- Utilize Adobe Creative Suite and other tools to guide design and infographic development.
- Partner with leaders to refine messaging and translate raw content into polished presentations.
- Foster a collaborative environment to enhance creative output and innovation.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
