manager, creative operations
About The Position
Starbucks aims to be a company that celebrates coffee and connection, developing extraordinary leaders. This role is responsible for the day-to-day management and flawless execution of complex creative projects and programs, encompassing digital and print deliverables. A key focus is on automation and creative production, including processes, tools, and systems. The position also involves influencing individuals and teams to adopt new ways of working that promote agility, continuous improvement, collaboration, and a growth mindset within the creative practice, ultimately enabling effective and efficient scaling of communications.
Requirements
- Experience in creative project management, leading highly complex creative projects & programs with many cross-functional partners, 5-8 years
- Project leadership, with the ability to proactively troubleshoots issues, manages risk, and resolves complex challenges to ensure accurate and on‑time delivery of creative initiatives, 5-8 years
- Has a deep level of knowledge about various aspects of traditional production; including but not limited to: print, signage, packaging, web, and digital, 2-3 years
- Experience leveraging multiple inputs from cross‑functional partners along with store‑level data and attributes to ensure creative assets are accurately produced and delivered to the correct stores, 2-3 years
- BA/BS with concentration in business, marketing, technology or similar field required
- Compelling presentation skills, persuasive and succinct oral, written, and email skills
- Strong problem solving and analytical skills and an ability to think outside the box to achieve results
- Able to execute best-in-class vendor management processes independently; understand digital production & operations vendors and their capabilities
- Ability & willingness to adapt new technologies & concepts quickly; interest in technology & digital innovation to solve complex customer and marketer problems
Responsibilities
- Partner with marketing and fulfillment to lead the creative production of seasonal promotions for in-store signage and other creative projects
- Ensure creative requirements, audience data, and creative direction are clearly communicated to operations teams, acting as liaison for multiple functional areas
- Responsible for execution of multiple project deliverables, timelines and identifying risk
- Oversee all aspects of approvals and production schedules
Benefits
- medical
- dental
- vision
- basic and supplemental life insurance
- other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
