Manager, CRA Strategy & Program Management
About The Position
The Manager, CRA Strategy & Program Management will join Capital One’s Community Reinvestment Act (CRA) Strategy & Program Management Community Development Qualification team within Global Enterprise Affairs. The team partners with business lines across the company to support Capital One’s CRA performance, maintain data quality and controls, and prepare the bank to demonstrate how it addresses lending, investment, and service needs in its communities. This role supports community development projects and data initiatives that advance CRA objectives. The position focuses on researching and interpreting information, collecting and validating documentation, and ensuring accurate reporting of Community Development activities. The Manager will work both independently and collaboratively, use judgment to resolve data questions, and contribute to process improvement, governance, risk management, examination readiness, and regulatory compliance. The role is designated hybrid, subject to Capital One’s hybrid policy and required on-site presence at the designated office.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 2 years of experience in compliance, controls, auditing, operational risk management, or regulatory document reviews, or a combination of these areas.
- Strong analytical, problem-solving, oral communication, and written communication skills.
- Strong organizational skills and ability to prioritize effectively.
- Very strong attention to detail and ability to focus on data and quality control.
- Demonstrated ability to work independently, perform, and influence others in a fast-paced environment.
- Demonstrated ability to research and interpret data from various sources.
Nice To Haves
- 2 or more years of experience in the Community Reinvestment Act (CRA) field, including Community Development data validation.
- 2 or more years of experience reviewing Community Development financing transactions, including lending and/or investments.
- 2 or more years of experience with CRA Wiz, other CRA analytical products, or general data management systems used for validation and reporting.
- 2 or more years of experience working in a regulatory, audit, legal, or risk team.
- Familiarity with modern data tools, artificial intelligence, and process automation used to enhance data management and compliance reporting.
Responsibilities
- Analyze information, manage collection of documentation, and qualify and validate Community Development activities.
- Use data management and workflow systems to ensure data integrity and complete documentation of Community Development activities.
- Conduct quality assurance and audit reviews to ensure data integrity and process consistency.
- Develop and/or maintain formal process documentation, including job aids and procedural documents.
- Participate in preparation for CRA examinations, internal audits, and controls testing.
- Identify and participate in opportunities to improve or streamline qualification processes.
- Act as a subject matter expert and provide consulting or advisory services to business or internal partners as needed.
- Assist with and actively participate in technology-related projects and other initiatives related to regulatory compliance.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
