Manager, Counseling

Cuyahoga Community College•Parma, OH

5d•Onsite

About The Position

Manages and coordinates schedules, day-to-day operations, outreach, student onboarding processes, and support initiatives within a full-service campus Counseling department at the assigned Campus.

Requirements

Bachelor’s degree in a related field
Significant related experience may substitute for education
Demonstrated experience supervising, planning, assigning, scheduling, and ensuring the quality of the work of others
Demonstrated experience planning, preparing, and monitoring a business area’s budget
Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
Ability to effectively complete work assignments independently
Possess excellent organizational and prioritization skills with demonstrated attention to detail
Ability to be creative and exercise initiative
Possess excellent written, verbal and interpersonal communication skills
Possess strong organizational and time-management skills
Ability to work accurately with great attention to detail
Ability to adjust to changing priorities and respond appropriately to deadlines
Proven leadership skills and the ability to promote collaboration, foster a team environment and involve all stakeholders in decision-making processes
Demonstrated Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Possess sensitivity to respond appropriately to the needs of the community
Must reside in the state of Ohio and be within commuting distance of this work location/campus

Nice To Haves

Master’s degree
Demonstrated experience in a College environment

Responsibilities

Coordinates and monitors Counseling Office at the assigned campus
Determines appropriate staffing ratios to ensure the department is appropriately staffed to facilitate high-quality student service during all hours of operation and during peak service periods
Adjusts Counselor work schedules based on day-to-day needs and events, while also adhering to full-time Counselors’ contractual obligations
Promotes available services to students to ensure student awareness and usage
Monitors students’ progression through the new student onboarding process, conducting outreach as necessary to connect incoming students to initial Counseling appointments and other support services
Remains current on College, community and professional matters related to student success, student services, academic advising, and counseling
Works with faculty and staff to promptly address customer service concerns and service requests within the counseling and student services areas
Develops, recommends, and implements procedures and processes that facilitate efficient office operation
Maintains relationships with other College departments including campus student success teams
Works with the Academic Dean to plan and staff General (GEN) Studies courses and attends meetings regarding GEN classes
Participates in meetings, workshops, and conferences as directed
Takes the lead on special projects as assigned by the Dean and/or Assistant Dean
Aligns resources or directly fulfills outreach requests to meet Campus enrollment, persistence, and student success goals
Uses data and research to inform planning and practice while enhancing student services and processes
Works with the Dean and/or Assistant Dean to create the counseling department budget, monitor, and organize departmental purchases and to coordinate use of resources with other student service providers throughout the college and community
Develops and writes proposals and reports
Ensures program compliance with College policies and procedures and U.S. Department of Education regulations
Processes, assigns, and directs work, evaluates performance, facilitates professional development for counselors and staff, initiates disciplinary action and conducts grievance meetings in accordance with College procedures as necessary
Performs other duties as assigned