Manager - Corporate Communications, Events & Experience

American Eagle Outfitters•Pittsburgh, PA

About The Position

This role is responsible for driving the associate experience by executing and designing a cohesive internal communications strategy, creating memorable company events, and championing initiatives that drive engagement, community, inclusivity and alignment across populations. Partnering closely with HR, this position shapes the associate lifecycle—from day-one to major career milestones—while leveraging creative internal storytelling and events to align teams with AEO’s brands, Better Together culture, values, HR initiatives and business priorities.

Requirements

7+ years experience working in a fast-paced corporate environment within internal communications or marketing; experience in event production, PR, and/or content creation
Degree in communications, marketing, journalism, English or a related field
Proven leadership in managing large-scale events, employee/customer engagement, and leading communication strategy
Demonstrated experience as a people leader – developing team members through coaching, feedback, and performance management
Experience working within internal communications platforms and enterprise-wide intranet systems
Excellent verbal and written communication skills; ability to write accurate, compelling and impactful copy and editorial
Superior attention to detail and highly organized
Strong ability to communicate with clarity and effectiveness for a variety of communication channels
Adept at problem-solving and thinking quickly in a fast-paced environment
Comfortable with ambiguity and understands the need to pivot quickly and multi-task to support the evolving needs of the business and associate community
Excellent interpersonal skills, outgoing and at ease engaging with stakeholders
Dynamic, self-starter who can lead a project from start to finish
Highly creative, innovative and ‘out of the box’ thinker
Enjoys teamwork and going the extra mile, with a positive attitude
Openness to learn from feedback and adjust as necessary
Proficient in Google Workspace, design/editing software and social media platforms

Nice To Haves

Video editing skills a plus

Responsibilities

Design and execute a culture and engagement strategy and calendar - including associate recognition and appreciation, company business meetings, AEO community events, national/international observances, etc. In partnership with cross-functional teams, support the rollout of culture-related initiatives and identify opportunities for enterprise-level programming - whether in response to engagement data, important brand moments, business change or deliberate culture-building investment.
Produce and facilitate engaging company events and meetings that are on-brand and on budget. Own end-to-end event logistics, including: venue coordination, vendor management, budget tracking, communications, run-of-show, and post-event wrap-up.
Develop and execute a strategic internal communications strategy to keep associates informed, inspired, aligned with company goals and connected to AEO’s Better Together culture. Ensure messages are clear, consistent, and aligned with AEO’s culture, values, HR initiatives and business priorities. Support the activation of the company’s Employer Value Proposition (EVP) through creative internal storytelling.
Create and produce engaging multimedia content for use on internal channels with a goal to capture attention quickly and effectively through visuals, video sound/music and concise messaging.
Partner with HR and the Talent Management team to enhance the associate experience from day one, to onboarding events, to major career milestones.
In collaboration with Talent Management, lead AEO’s corporate recognition experience through the execution of quarterly events, milestone service awards and signature recognition celebrations.
Manage multiple projects and initiatives at once with the ability to advise, influence and partner with stakeholders across the organization. Provide day-to-day direction, coaching, feedback and development support for the Coordinator - Corporate Communications.