Manager, Corporate Accounts Onboarding

Grubhub • New York, NY

34d • $80,000 - $137,500 • Hybrid

About The Position

Grubhub’s Corporate Accounts team empowers companies to master one of their most overlooked spend categories: food. We provide a centralized platform for everything from individual meals to large-scale catering, backed by reliable delivery and consolidated billing. As part of the Sales organization, the Onboarding team is responsible for driving rapid platform adoption and managing critical order triage for new accounts. As the Onboarding leader, you will be in a player / coach role. You will spend 50-75% of your time as a Player working directly with our highest value customers (10+ hours of customer calls / zooms per week). You will spend 25-50% of your time managing a small team and serving as the strategic architect of the client journey. We are building this function from the ground up and you will be responsible for designing journeys, metrics, processes and dashboards that create an effective onboarding flow. You will report directly to the Director of Sales and partner closely with Sales and Client Success leadership.

Requirements

• 8+ years of professional experience in B2B tech Onboarding or Implementation roles
• Team Lead or People Leadership experience
• Experience building from 0 to 1 without a proven playbook
• Strong commercial acumen with the ability to recognize and unlock incremental client spend
• Passion for talking with customers to resolve their problems
• Passion to partner with Sales and cross-functional teams to optimize the client journey
• You don't wait for instructions; you are a self-starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline
• Comfort navigating high stress situations and experiencing de-escalating client complaints
• Strong organizational skills and attention to detail
• Requires technical competence and an aptitude for learning new systems
• Proficiency with Salesforce, Churnzero, and Pendo is a plus

Responsibilities

• Strategic Velocity: Own the reduction of "Time to First Order."
• Develop and refine program-specific success metrics (e.g., 80% activation by Day 21).
• Team Leadership & Coaching: Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
• Cross-Functional Optimization: Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
• Upsell Integration: Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers.
• Best Practice Governance: Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models.

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed