Manager, Core Mission Support Systems

NWF•Reston, VA

8d•Hybrid

About The Position

The National Wildlife Federation (NWF) is seeking a Manager, Core Mission Support Systems to join their Data and Technology department. This role will manage a portfolio of systems supporting NWF’s Core Mission Support functions, including Legal, Governance, People, Program Operations, and Finance. The position involves analyzing business processes, assessing technologies, conducting system analyses, and implementing solutions to improve productivity and streamline operations. The Manager will collaborate with key staff ('super users') to ensure optimal system use and drive change management. This role reports to the Director of Online Operations and Projects.

Requirements

3 - 5 years demonstrated experience in the disciplines of business or systems analysis and digital transformation/business process reengineering.
3 - 5 years demonstrated experience managing platforms and serving as the main point of contact for users and liaising with technical staff and vendors.
Superior interpersonal, writing, and communication skills.
Ability to work independently and serve as an integral part of multiple teams.
Aptitude for learning new technology and platforms.
Experience developing user requirements, documentation and process analyses.
Ability to facilitate groups and individuals.
Ability to prioritize multiple competing projects and tasks.
Ability to be flexible and agile in an environment of change.
High level of emotional intelligence and functional acumen.
Experience with management.
Must be a U.S. citizen or have valid work authorization to work in the U.S.

Nice To Haves

Experience with Agiloft (Legal – contracts), Airtable (various custom workflows for CMS teams), Board Effect (Governance – board communications), OnSolve (emergency notifications), DocuSign.
Experience with implementing HRIS and ERP systems.

Responsibilities

Manage a portfolio of SaaS systems that support Core Mission Support (CMS) functions such as: Governance, Legal, People, Program Operations, and Finance.
Have a solid understanding of business process conducted within each platform.
Manage system access and user permissions, identity management, security controls, and advanced system configuration.
Implement new HRIS and ERP systems in 2026-2028.
Conduct Business Process Reengineering in partnership with super users.
Analyze how tasks are performed, identify gaps or bottlenecks and propose solutions (technical, process, training) to improve efficiency.
Translate business requirements into technical needs.
Serve as the liaison between users and technical staff or platform vendor contacts.
Serve as key member of project teams for larger scale projects to implement new platforms, new functionality, or redesign current processes.
Create requirements documents and training materials.
Design and lead testing for new platforms or functionality.
Create and execute testing scripts as needed.
Serve as SME for integrations between platforms in the portfolio and other systems.
Maintain documentation on what data is integrated, frequency, etc.
Work with technical staff as need to create or update integrations.
Help troubleshoot issues for platform users.
Regularly connect with users to ensure things are running smoothly for them and to surface any issues or improvements.
Conduct regular data integrity checks to identify and resolve any data issues.
Serve as main point of contact for platform vendors.
Have familiarity with the contract terms for NWF’s use of the platforms, as well as having a sense of overall health and direction of the vendor.
Surface any concerns or possibilities related to the platforms or vendors.
Monitor vendor’s roadmap and determine how rollouts will impact users.
Communicate about any changes or system downtime.
Work with users to adopt new functionality.
Create and execute testing plans for new functionality.
Act as key coordinator during system incidents, such as a system outage or cybersecurity action.
Serve as part of the incident response team as needed.
Manage the Core Mission Support System Specialist.