Manager, Core Mission Support Systems

National Wildlife Federation•RESTON, VA

9d•Hybrid

About The Position

The National Wildlife Federation (NWF) is seeking a Manager, Core Mission Support Systems to join their Data and Technology department in Reston, Virginia. This role reports to the Director of Online Operations and Projects. The Manager will oversee a portfolio of systems crucial for NWF's Core Mission Support functions, including Legal, Governance, People, Program Operations, and Finance. Responsibilities include analyzing business processes, evaluating platforms, conducting system fit/gap analyses, and implementing solutions to enhance productivity and streamline operations. The Manager will collaborate with 'super users' in other departments to ensure optimal system utilization and will work with stakeholders to manage change and ensure smooth transitions to new processes.

Requirements

3 - 5 years demonstrated experience in business or systems analysis and digital transformation/business process reengineering.
3 - 5 years demonstrated experience managing platforms and serving as the main point of contact for users and liaising with technical staff and vendors.
Superior interpersonal, writing, and communication skills.
Ability to work independently and serve as an integral part of multiple teams.
Aptitude for learning new technology and platforms.
Experience developing user requirements, documentation, and process analyses.
Ability to facilitate groups and individuals.
Ability to prioritize multiple competing projects and tasks.
Ability to be flexible and agile in an environment of change.
High level of emotional intelligence and functional acumen.
Experience with management.
Must be a U.S. citizen or have valid work authorization to work in the U.S.

Nice To Haves

Experience with Agiloft (Legal – contracts), Airtable (various custom workflows for CMS teams), Board Effect (Governance – board communications), OnSolve (emergency notifications), DocuSign.
Familiarity with implementing new HRIS and ERP systems.

Responsibilities

Manage a portfolio of SaaS systems supporting Core Mission Support (CMS) functions such as Governance, Legal, People, Program Operations, and Finance, ensuring a solid understanding of business processes within each platform.
Manage system access, user permissions, identity management, security controls, and advanced system configuration.
Conduct Business Process Reengineering in partnership with super users, analyzing task performance, identifying gaps or bottlenecks, and proposing solutions (technical, process, training) to improve efficiency.
Translate business requirements into technical needs and serve as the liaison between users and technical staff or platform vendor contacts.
Serve as a key member of project teams for larger-scale projects involving the implementation of new platforms, new functionality, or redesign of current processes.
Create requirements documents and training materials, and design and lead testing for new platforms or functionality, including creating and executing testing scripts.
Serve as a Subject Matter Expert (SME) for integrations between platforms in the portfolio and other systems, maintaining documentation on data integration, frequency, etc., and working with technical staff to create or update integrations.
Help troubleshoot issues for platform users and regularly connect with users to ensure smooth operation and to identify any issues or potential improvements.
Conduct regular data integrity checks to identify and resolve data issues.
Serve as the main point of contact for platform vendors, maintaining familiarity with contract terms, assessing the overall health and direction of the vendor, and surfacing any concerns or possibilities related to platforms or vendors.
Monitor vendor roadmaps, determine the impact of rollouts on users, communicate changes or system downtime, and work with users to adopt new functionality, including creating and executing testing plans for new functionality.
Act as a key coordinator during system incidents, such as system outages or cybersecurity actions, and serve as part of the incident response team as needed.
Manage the Core Mission Support System Specialist.