Manager, Controls and Governance

OKX • New York, NY

8d • $107,002 - $160,503 • Hybrid

About The Position

This role strengthens OKX US’ first line of defense and serves as an operational bridge between the US business and control functions. In a fluid environment, the position combines hands-on internal controls with strategic US market execution. The manager partners with control functions across the business, including KYC/KYB onboarding, marketing content reviews, executive reporting, and customer support alignment. The role calls for someone comfortable moving between detailed risk management and growth strategy to support organizational maturity, business growth, integrity, and regulatory excellence.

Requirements

• At least 3 years of progressive experience in Strategic Operations, Program Management, Compliance Operations, Governance, or Risk Management within fintech, crypto/web3, or heavily regulated financial services.
• A builder mindset and comfort working in ambiguous, rapidly evolving environments.
• Ability to move between tactical execution, such as tracking pipeline bottlenecks, and strategic alignment, such as launching new market initiatives.
• Proven experience leading cross-departmental incident response, mapping workflows, and executing post-incident remediation.
• Superior written and verbal communication skills.
• Demonstrated ability to build trusted partnerships across control and first-line teams.

Responsibilities

• Support Compliance-managed KYC and KYB onboarding pipelines by identifying friction points, improving throughput between business units and Compliance, and resolving operational bottlenecks.
• Serve as a key liaison to the US Risk organization, assisting with KRI monitoring and implementation of the risk framework.
• Lead cross-functional Compliance and Legal review workflows for marketing campaigns, product launches, promotional materials, and client communications.
• Partner with Client Support and Compliance to streamline escalated customer workflows, align support operations with regulatory requirements, and resolve customer-impacting compliance bottlenecks.
• Work with Legal, Compliance, and Risk to understand risks associated with new product launches, and partner with Product to promote innovation and product delivery.
• Coordinate reporting for executive meeting cadences, gathering business and control team updates and insights to present a cohesive view of US market performance and opportunities.
• Support the drafting and maintenance of operational policies and procedures.
• Prepare regular risk, control, and operational performance reporting for senior leadership.
• Represent business operations in first-line risk management activities, support RCSAs, maintain risk registers, and ensure control effectiveness.

Benefits

• Competitive total compensation package
• Learning and development programs for employee growth and development
• Team-building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• A performance bonus and long-term incentives may be provided as part of the compensation package
• A range of medical, financial, and/or other benefits, depending on the position offered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed