Manager Controllership, Cash Accounting (L09)

Synchrony • Central, IN

20h • Hybrid

About The Position

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities for all to take up leadership roles. The Controllership organization within Finance COE is responsible for monitoring day-to-day accounting activities involved in Synchrony business. Controllership mostly covers Cash Accounting, general accounting, client accounting, reconciliations, closing & reporting, system maintenance, and governance-related sub-processes. Every process contributes to our quarterly & annual financial close process and ensures that we have accurate external reporting. The Project Lead (IC) for the Cash Accounting team drives end-to-end delivery of key initiatives that strengthen cash operations, controls, reconciliation quality, and reporting. This role partners closely with Cash Balancing, Draft Payables, Escheatment, Technology, and upstream/downstream stakeholders to identify gaps, implement process improvements, and ensure sustainable execution through strong governance and documentation.

Requirements

• Bachelor’s degree in Accounting or Finance and a minimum of 3 years of accounting experience in the banking or financial services industry; or in lieu of a degree, a minimum of 5 years of experience in the banking or financial services industry.
• Prior experience in Blackline reconciliation, manual journal entries, month end closing and reporting etc.
• Excellent analytical and problem-solving skills
• Software Skills (Excel, Word, PowerPoint, Power Query, Power BI)
• Excellent organization and follow up skills
• Excellent communication skills – both oral and written
• Ability to execute in a fluctuating environment

Nice To Haves

• Experience with banking system (Reval)
• Experience with cash in bank and cash in transit processes
• Experience with Python
• Experience with Oracle
• Prior Banking Experience

Responsibilities

• Maintain a thorough understanding of end-to-end Cash Accounting processes, including transaction flow, key systems and data sources in order to provide expert guidance to support various projects, process improvement initiatives.
• Lead assigned Cash Accounting projects from intake through implementation, including scope, plan, timeline, RAID (risks, assumptions, issues, dependencies), and status reporting.
• Identify control gaps, reconciliation breaks, inefficiencies, and manual work; design and execute solutions using Lean/automation opportunities.
• Collaborate with Operations, Controllership, Treasury, Compliance, Audit, and Technology teams to align requirements and deliver outcomes.
• Define/track KPIs (e.g., aging, breaks, recon timeliness, exceptions, write-offs, SLA adherence) and provide recurring performance insights and dashboards.
• Ensure procedures meet policy requirements; support internal/external audits and evidence preparation; strengthen documentation and control testing readiness.
• Maintain SOPs, process maps, control narratives, and change logs; ensure smooth handoffs and knowledge transfer.
• Manage stakeholder communications, training, and adoption plans to ensure solutions stick and teams are enabled.
• Perform deep dives on recurring issues, define corrective actions, and drive closure with measurable results.
• Provide recommendations to Process Owner/Managers based on data, trends, and operational risk considerations.
• Support of Governance initiatives such as job aid reviews, updates, and testing.
• Support of internal and external audits and internal control reviews.
• Support ad-hoc reporting requests.
• Other duties as assigned.

Benefits

• best-in-class employee benefits and programs that cater to work-life integration and overall well-being
• career advancement and upskilling opportunities
• Enhanced Flexibility offered in Synchrony India
• option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees