Manager, Contract Management

Ashby • ,

3d • $145,000 - $171,000

About The Position

Ashby is seeking a Manager of Contract Management to lead and develop a team of Startup Contract Managers. This role is crucial for guiding customers through renewals, pricing conversations, negotiations, and long-term partnership planning. The ideal candidate will help the team navigate complex commercial conversations, build scalable processes, and enhance operational rigor. This position involves close collaboration with leaders across Customer Success, Sales, RevOps, Product, Legal, Finance, and Support to shape Ashby's approach to renewals and customer growth.

As the Manager of Contract Management, you will lead a global team responsible for renewal strategy, customer retention, and commercial partnership management. You will serve as a coach, operator, and strategic thought partner, focusing on developing your team's commercial acumen and negotiation skills, while also building scalable systems and processes for the organization.

Requirements

• Experience leading and developing high-performing customer-facing teams in a b2b SaaS environment.
• Experience fostering a culture centered around empathy, accountability, creativity, and transparency.
• Deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations.
• Understanding of how to balance customer partnership with commercial integrity.
• Experience proactively managing renewal risk, expansion opportunities, forecasting accuracy, and long-term account planning.
• Experience building or improving scalable systems, workflows, and processes.
• Comfort partnering across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support.
• Excellent communication skills for navigating challenging conversations with empathy, professionalism, and clarity.
• Ability to build trust with both customers and internal stakeholders while maintaining transparency.
• Thoughtful, adaptable, and solutions-oriented approach to navigating ambiguity and developing creative approaches to complex commercial challenges.
• Comfort using data, trends, customer insights, and operational metrics to drive decision-making and improve team performance and customer outcomes.

Nice To Haves

• Communicate with clarity and empathy.
• Ask thoughtful questions, simplify complex concepts, and build trust through transparent communication.
• Enjoy coaching and seeing every interaction as an opportunity for team learning and growth.
• Highly operational with a value for strong internal systems, accurate forecasting, clean data, and scalable process design.
• Thrive in dynamic environments, energized by solving complex problems and adapting processes as the business evolves.
• Balance customer advocacy with business integrity.
• Strategic problem solver adept at navigating ambiguity, identifying creative solutions, and aligning stakeholders.
• Excited about helping shape the future of the Contract Management organization and scaling its impact.

Responsibilities

• Lead and coach a team of 5 Startup Contract Managers responsible for renewals, contract negotiations, and commercial partnership conversations.
• Up-level team performance through coaching, operational discipline, and skill development in negotiation strategy, forecasting, customer communication, and stakeholder management.
• Build scalable renewal processes, systems, and operational workflows to improve efficiency and maintain a high-touch customer experience.
• Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps to align on customer strategy and commercial outcomes.
• Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance across the team.
• Support the team in navigating complex negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multi-product commercial conversations.
• Translate successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials.
• Help shape the long-term vision and operational strategy for the Contract Management function.

Benefits

• Competitive compensation and equity
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• $100/month education budget with larger development opportunities supported through manager approval
• Extended health benefits for you and your dependents
• Generous equipment, software, and office furniture budget

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed