Manager, Continuous Improvement - Dallas

Equus•Preston, TX

15h

About The Position

The Continuous Improvement Manager collects, compiles, and analyzes performance data to advance system effectiveness, improve efficiencies, and improve business processes. The role monitors, analyzes, and interprets performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes. It uses databases, management information systems, and related reporting systems and tools to extract, compile, analyze, and interpret performance data. The manager collaborates with the Board Performance Department on processes, performance improvement plans, corrective action plans, and system or technical enhancements; designs and develops tools for tracking performance and monitoring outcomes; consults on and interprets policies and procedures to ensure compliance with business requirements and improvement plans; and manages systems, databases, data integrity requests, and customer record changes, deletions, and information requests. Other related duties may be assigned. The position requires a bachelor’s degree in a relevant field, though additional relevant experience may be considered in lieu of the required education. Five years of relevant experience, including three years of supervisory experience, is preferred. A valid driver’s license, proof of insurance, and a good driving record are also required. The role is primarily office-based, with occasional driving and travel; flexible hours may be required. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking to perform the job scope.

Requirements

Bachelor’s degree from an accredited university or college in a relevant field of study; additional relevant experience may be considered in lieu of the required education.
Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Experience in a performance-based environment in the public or private sector, with the ability to analyze and interpret data and provide relevant feedback for action.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to use statistical methods to analyze and interpret information and data and provide relevant feedback for action.
Ability to work with complex and extensive databases and identify deficiencies.
Valid driver’s license, proof of insurance, and a good driving record.

Nice To Haves

Five years of relevant experience, including three years of supervisory experience.

Responsibilities

Collect, compile, and analyze performance data to improve system effectiveness, efficiency, and business processes.
Monitor, analyze, and interpret performance data to implement improvements that advance performance measures and business outcomes.
Use databases, management information systems, and reporting systems and tools to extract, compile, analyze, and interpret data.
Collaborate with the Board Performance Department on processes, performance improvement plans, corrective action plans, and system or technical enhancements.
Design and develop tools to track performance, monitor outcomes, and support business objectives.
Consult on and interpret policies and procedures and ensure compliance with business requirements and improvement plans.
Manage systems, databases, and data integrity requests, including reviewing and processing customer-record changes, deletions, and information requests.
Perform other related duties as assigned.