Manager, Continuous Improvement, Global OpEx

PCI Pharma Services•Rockford, IL

6d•Onsite

About The Position

The Manager, Continuous Improvement, Global OpEx develops and deploys global Operational Excellence programs to establish a consistent framework for continuous improvement across sites, functions, and business units. The role builds Operational Excellence capabilities, including governance structures, standards, tools, training programs, and performance management systems, and partners with leaders to align improvement priorities with business strategy and key performance indicators. This position leads and facilitates continuous improvement and transformation initiatives using methodologies such as Lean, Six Sigma, Kaizen, Value Stream Mapping, and Root Cause Analysis. It uses operational, financial, quality, and customer metrics to identify opportunities, prioritize actions, measure results, validate benefits, and support data-based decision-making. The role manages improvement pipelines, promotes cross-site sharing and standardization of successful practices, and develops employees’ problem-solving and Operational Excellence capabilities through coaching, mentoring, and training. The manager is accountable for measurable business impact, including project milestone completion, adoption of standardized processes, sustained performance improvements, and financial benefits validated with Finance. The role establishes sustainment plans and works with Quality and site leadership to ensure improvements comply with applicable GMP, quality-system, validation, and change-control requirements. It also communicates initiative progress, benefits, risks, corrective actions, and decisions needed, and supports change adoption through stakeholder engagement and implementation planning. The position is located at PCI’s facility in Rockford, Illinois. Regular attendance and availability are required; additional hours or weekend work may be needed to support business needs. Other duties may be assigned.

Requirements

Bachelor’s degree in a related field and/or 5–10 years of related experience and/or training.
College-level mathematical skills.
Advanced computer skills, including the ability to perform complex computer tasks and operate various computer programs.
Full professional proficiency in speaking, reading, and writing for professional needs.
Strong reasoning ability to solve practical problems, handle concrete variables in situations with limited standardization, and interpret instructions in various forms.

Nice To Haves

Ability to effectively present information to various people as the job requires.
Ability to travel.
Ability to identify and resolve problems in a timely manner.
Familiarity with ERP systems such as JD Edwards or SAP.
Six Sigma Black Belt certification.
GMP experience.

Responsibilities

Develop and deploy global Operational Excellence programs and a consistent continuous-improvement framework across sites, functions, and business units.
Build Operational Excellence capabilities, including governance structures, standards, tools, training programs, and performance management systems.
Use operational, financial, quality, and customer performance metrics to identify opportunities, prioritize actions, and measure results.
Partner with site and functional leadership to align improvement priorities with business strategy and key performance indicators.
Lead and facilitate continuous-improvement initiatives using Lean, Six Sigma, Kaizen, Value Stream Mapping, Root Cause Analysis, and other Operational Excellence methods.
Establish performance measurement and reporting processes to monitor program effectiveness and support data-based decisions.
Manage and strengthen the continuous-improvement pipeline, balancing initiatives that deliver operational, quality, service, and financial benefits.
Lead cross-functional and cross-site improvement efforts and promote sharing of best practices and standardization of successful solutions.
Coach, mentor, and develop site teams and leaders in continuous-improvement capabilities, problem-solving, and Operational Excellence leadership.
Support development of Operational Excellence training and learning programs.
Champion accountability, collaboration, innovation, and customer focus as an Operational Excellence role model.
Use data analysis and performance insights to identify trends, uncover root causes, validate improvements, and ensure benefits realization.
Develop site-level talent through coaching, mentoring, capability-building programs, and improvement initiatives.
Deliver measurable business impact through project execution, including milestones, standardized-process adoption, sustained improvements, and financial benefits validated with Finance.
Establish sustainment plans for completed initiatives, including process ownership, standard work, follow-up reviews, and measures of continued improvement.
Partner with Quality and site leadership to ensure initiatives comply with applicable GMP, quality-system, validation, and change-control requirements.
Prepare concise updates for Operational Excellence leadership and site leaders on progress, benefits, risks, corrective actions, and decisions needed.
Support change adoption through stakeholder engagement, clear communication, practical implementation plans, and follow-up on agreed actions.
Maintain knowledge of and comply with PCI policies, procedures, and regulatory requirements.
Maintain regular attendance and availability to perform essential duties; work additional hours or weekends when business needs require.
Perform other duties as assigned by the Manager/Supervisor.