Manager, Continuous Improvement, Global OpEx

PCI Pharma Services•Rockford, IL

7d•Onsite

About The Position

The Manager, Continuous Improvement, Global OpEx develops and deploys global Operational Excellence programs to establish a consistent continuous-improvement framework across sites, functions, and business units. The role builds Operational Excellence capabilities, including governance, standards, tools, training, and performance-management systems, and uses operational, financial, quality, and customer metrics to identify opportunities, prioritize actions, and measure results. This position is located at PCI’s facility in Rockford, Illinois. The manager partners with site and functional leaders to align improvement priorities with business strategy, and leads cross-functional and cross-site improvement initiatives using methods such as Lean, Six Sigma, Kaizen, Value Stream Mapping, and Root Cause Analysis. The role develops improvement pipelines, performance measurement and reporting processes, and sustainment plans, while coaching teams and leaders and supporting training and change adoption. It is accountable for measurable business impact, including project milestones, standardized processes, sustained performance improvements, and financial benefits validated with Finance. The manager also partners with Quality and site leadership to ensure initiatives meet applicable GMP, quality-system, validation, and change-control requirements, and provides concise progress updates to Operational Excellence and site leaders. The role requires regular attendance and availability to perform essential duties. Additional hours or weekend work may be required to support business needs. Other duties may be assigned.

Requirements

Bachelor’s degree in a related field and/or 5–10 years of related experience and/or training.
College-level mathematical skills.
Advanced computer skills, including ability to perform complex computer tasks and operate various computer programs.
Full professional proficiency in speaking, reading, and writing fluently and accurately at levels pertinent to professional needs.
High reasoning ability, including solving practical problems with limited standardization and interpreting instructions presented in various forms.
Other required skills.

Nice To Haves

Ability to effectively present information to various people as the job requires.
Ability to travel.
Ability to identify and resolve problems in a timely manner.
Familiarity with ERP systems such as JD Edwards or SAP.
Six Sigma Black Belt certification.
GMP experience.

Responsibilities

Develop and deploy global Operational Excellence programs and a consistent continuous-improvement framework across sites, functions, and business units.
Build Operational Excellence capabilities, including governance structures, standards, tools, training programs, and performance-management systems.
Use operational, financial, quality, and customer performance metrics to identify opportunities, prioritize actions, measure results, and support data-based decision-making.
Partner with site and functional leadership teams to align improvement priorities with business strategy and key performance indicators.
Lead and facilitate continuous-improvement initiatives using Lean, Six Sigma, Kaizen, Value Stream Mapping, Root Cause Analysis, and other Operational Excellence methods.
Establish performance measurement and reporting processes to monitor program effectiveness and communicate results.
Manage and strengthen continuous-improvement pipelines and maintain a balanced portfolio of initiatives delivering operational, quality, service, and financial benefits.
Lead cross-functional and cross-site improvement efforts, sharing best practices and standardizing successful solutions across the global network.
Coach, mentor, and develop site teams and leaders in continuous-improvement capability, problem-solving, and Operational Excellence leadership.
Support development of Operational Excellence training and learning programs.
Champion accountability, collaboration, innovation, and customer focus as an Operational Excellence role model.
Use advanced data analysis and performance insights to identify trends, uncover root causes, validate improvements, and ensure benefits realization.
Develop site-level talent through coaching, mentoring, capability-building programs, and continuous-improvement initiatives.
Deliver measurable business impact through project milestones, standardized-process adoption, sustained performance improvements, and financial benefits validated in partnership with Finance.
Establish sustainment plans for completed initiatives, including process ownership, standard work, follow-up reviews, and measures of continued improvement.
Partner with Quality and site leadership to ensure improvement initiatives comply with applicable GMP, quality-system, validation, and change-control requirements.
Prepare concise updates for Operational Excellence leadership and site leaders covering initiative progress, benefits, risks, corrective actions, and decisions needed.
Support change adoption through stakeholder engagement, clear communication, practical implementation plans, and follow-up on agreed actions.
Maintain knowledge of and comply with applicable PCI policies, procedures, and regulatory requirements.
Maintain regular attendance and availability; work additional hours or weekends when required to support business needs.
Perform other duties as assigned by the Manager/Supervisor.