Manager Continuous Improvement & PMO

JetBlue Airways Corporation•New York, NY

13d•Hybrid

About The Position

The Manager Continuous Improvement & Project Management Office (CI&PMO) is responsible for day-to-day managing of large scale/enterprise wide, cross-functional programs that create efficiencies and process improvements aimed towards solving key structural and cost challenges as well as programs that are strategic or otherwise critical for the company’s success, utilizing methodologies of Six Sigma and Project Management Professional tools and techniques. The Manager must be effective in managing the large team and responsibilities of all crewmembers on it. The Manager is an influential leader who is comfortable with maintaining a public profile and is skilled at building and maintaining relationships throughout the company at all levels, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Requirements

Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related progressive work experience in internal audit, external audit, or operational risk roles
Five (5) years of professional experience with respect to continuous improvement and/or project management
Experience implementing large scale projects and tracking results
Ability to work across all levels and influence with impact
Ability to supervise other crewmembers and work collectively as a team
Strong presentation skills and experience working with and presenting to senior executives
Excellent written and verbal communication skills
Available for overnight travel (30%)
Currently in possession of a valid passport or equivalent travel documents with the ability to travel in and out of the United States
Strong analytical and problem-solving skills
Proficient with the Microsoft Office suite especially strong in Microsoft Excel, Visio and PowerPoint
Must be a team player and work effectively cross-departmentally
Excellent organizational skills
Must be able to multi-task, manage multiple projects, prioritize deadlines, and complete assignments accurately and timely
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Master’s degree in a related field
Three (3) years of leadership experience of a large team, including direct reports
Project Management Professional (PMP) certified
Lean Six Sigma Black Belt certification
Airline or related industry experience

Responsibilities

Execute project improvement initiatives resulting in high quality deliverables completed consistently on schedule, resulting in quantifiable results/savings.
Work with other members of the team to distribute workload and define project expectations
Manage project improvement initiatives with the larger team on a day-to-day basis, within deadlines set during scoping.
Continually and proactively communicate updates on project statuses and issues to Corporate Affairs Director and other senior leaders, via regular communications and status reports
Ability to further other crew members’ growth within their role and within the company
Manage the implementation of postmortem program monitoring and track key metrics to measure success and foster continuous improvement
Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction.
Observing real-time processes and conducting time studies in the field at BlueCities or Other Airlines (OALs)
Need to work flexible hours and be available to respond on short notice based on operational and/or project needs
Recommend alternative solutions and translate complex concepts into simplified and understandable examples
Show a passion to get the job done
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned