Manager, Content Management System (CMS)

Intuitive•Sunnyvale, CA

1d•$146,500 - $248,000•Onsite

About The Position

The CMS Team Manager leads a unit of DITA Information Architects and eIFU Specialist to support the development, management, and global delivery of regulated medical device content. This role is responsible for driving end-to-end content strategy across CMS platforms, ensuring high-quality, compliant, and scalable documentation aligned with product release timelines and global regulatory requirements. The position operates as a strategic leader and business owner, partnering closely with Technical Writing, Tech Pubs Project Management, Localization, and other cross-functional teams to optimize CMS workflows, translation workflows, and publishing operations. The CMS Team Manager champions process innovation, standardization, and technology adoption to improve efficiency, reduce cost, and enhance global content delivery.

Requirements

Bachelor’s degree in a related field or equivalent work experience
10+ years CMS and DITA experience required, or equivalent. XML, Darwin Information Typing Architecture (DITA), and content management experience required.
5+ years managing a team of DITA Architects or Technical Writers, preferably in a regulated industry.
Strong planning, decision-making, negotiating and change management skills.
Proven success recognizing critical issues with the ability to react quickly under pressure, and drive issues to closure by providing coordinated direction.
Excellent collaboration skills and proven ability to work across functions required.
Experience presenting to and working with senior leadership required.
Proven ability to solve difficult technical and process problems required.
Demonstrated experience implementing new processes and procedures required.
A consistent high performer, a continual learner leading with emotional intelligence.
Excellent written and verbal communication skills required.
Ability to multi-task and work both in a team and independently required.

Nice To Haves

10+ years of experience with medical devices in an FDA regulated environment highly preferred.
10+ years of experience with Product Lifecycle Management (Example, Agile) software or equivalent highly preferred.
Understanding of localization process preferred.
Adobe FrameMaker or Adobe InDesign and Adobe Acrobat experience preferred.
Adobe Illustrator, Adobe Photoshop, or equivalent desirable.

Responsibilities

Lead, hire, and develop a high-performing CMS team
Act as a player-coach by mentoring team members, driving performance, and building career development paths
Foster a collaborative, high-accountability culture across global and cross-functional teams
Own and drive the CMS strategy, including structured content (e.g., DITA), reuse models, and publishing workflows such as eIFU
Standardize tools, templates, and processes across technical writing and localization teams
Evaluate and implement new technologies to improve content lifecycle management and scalability
Partner with internal stakeholders to ensure published content meets country-specific requirements
Leverage KPIs (e.g., content reuse, cost, cycle time) to drive continuous improvement in CCMS operations
Align cross-functional roadmaps and prioritize initiatives to support product launches and global expansion
Provide strategic recommendations and influence decision-making at the leadership level
Drive process optimization initiatives across CMS, technical publications, and localization workflows
Own and maintain CMS related procedures and work instructions to ensure compliance and operational excellence
Ensure adherence to medical device regulations, labeling requirements, and design control processes
Stay connected with the industry trends and offer ongoing training for team as appropriate
Oversee resource planning, workload prioritization, and risk mitigation for content deliverables
Manage CMS budgets and identify cost-saving opportunities