Business Analyst (Contentful Content Management System)

dentsu • New York, NY

2d • $59,000 - $85,000 • Hybrid

About The Position

Help shape powerful digital experiences for global brands. If you enjoy turning complex ideas into clear, actionable solutions—and love working at the intersection of business, design, and technology—this role is for you. We’re looking for a Business Analyst who can partner closely with clients and delivery teams to bring enterprise CMS implementations to life. In this role, you’ll help guide projects from early discovery through delivery, ensuring teams stay aligned and outcomes exceed expectations.

Requirements

• Experience working in a digital agency or consulting environment with client-facing projects
• Hands-on experience with Contentful or another headless CMS
• A track record of supporting enterprise website implementations
• Confidence creating requirements, user stories, and documentation
• Experience working in Agile environments (Scrum, sprint planning, backlog management)
• Strong communication skills—you can connect technical and non-technical audiences
• The ability to bring structure to ambiguity and move work forward

Nice To Haves

• Experience as a Business Analyst, Product Owner, or Product Manager
• Exposure to content modeling or information architecture
• Familiarity with APIs, integrations, or composable architectures

Responsibilities

• Partner with clients: Lead conversations to uncover business needs and goals, Build strong relationships with stakeholders and product owners, Guide user acceptance testing and incorporate feedback
• Turn ideas into solutions: Translate business needs into clear, actionable requirements, Define user stories, acceptance criteria, and process flows, Support content modeling and CMS best practices, Break down work into deliverable pieces with engineering teams
• Drive delivery forward: Manage and prioritize the backlog in Jira, Contribute to roadmap planning and ongoing iteration, Participate in Agile ceremonies and keep teams aligned
• Collaborate across teams: Work closely with strategy, design, and engineering, Identify risks early and help solve them, Support training and knowledge sharing with clients

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed