Manager Consumer Sales

Norwegian Cruise Line•Miami, FL

About The Position

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. JOB SUMMARY: Manage sales professionals and evaluate day to day activities of an outbound sales team. Facilitate operations to ensure achievement of sales goals and delivery of superior customer service.

Requirements

3 years of proven call center sales management experience, managing a team of sales customer service representatives/telemarketing agents
Excellent leadership, interpersonal, verbal (including professional telephone etiquette) and written communication skills required to effectively communicate with all levels
Demonstrated knowledge of Microsoft Word applications
Knowledge of CRM product, preferably Salesforce com
Ability to quickly learn and maintain current knowledge of Oceania products and services
Ability to work well and maintain a professional composure while under stress and pressure
Must possess a strong drive and high energy to reach specified sales goals
Ability to train and motivate team members to reach and surpass personal and department goals

Nice To Haves

cruise sales or hospitality industry experience preferred
experience with travel reservations systems a plus

Responsibilities

Manage, train, mentor, and coach a team on sales techniques.
Foster an environment of teamwork by communicating information such as campaigns, department/company sales efforts, special pricing and ensuring the understanding of overall sales objectives.
Plan and organize the sales team's work to ensure attainment of sales goals/requirements by Personal Consultants (PC).
Provide developmental feedback/recommendations to sales team as necessary; Manage and issue disciplinary action as needed.
Perform assessments for PCs on net business, guest statistics, production and overall performance.
Review daily productivity standards for PCs call evaluations, monitoring and sales training in order to achieve maximum revenue from the team.
Run daily reports including MTD numbers and review production reports in order to properly manage lead distribution.
Conduct daily team meetings to discuss PC performance, target market campaigns, sales tips in order to motivate and hit daily booking goals.
Create creative call lists in Salesforce.com in order to engage PC determination and target market campaigns for guests.
Aid in recruiting, interviewing and hiring.
Provide ideas and concepts for new incentives.
Update all PC materials including new promotions, new policies/guidelines, affirmations to keep team informed for guest response first.
Calculate PC personal booking goals to ensure monthly targets are hit and/or surpassed.
Ensure team members demonstrate compliance of all company and department policies and procedures.
Monitor and update Salesforce.com ques seven days a week.
Perform other job-related functions as assigned.