Consumer Area Manager
About The Position
The Consumer Area Manager is primarily responsible for coordinating and directing the sales and service efforts of multiple retail banking centers to maximize banking center profitability sales performance. This individual provides sales support and training to ensure effective sales techniques and performance, represents the Bank in the community to further enhance its image and to develop and promote additional business. This person is responsible for banking center operations of the market area; assists in the coordination and implementation of banking center operations programs, policies and procedures within the assigned region or state of responsibility.
Requirements
- Bachelor’s Degree in a business related field of study and 8-10 years of directly related experience in sales management/supervisory capacity in a financial institution, or 11-15 years of equivalent education and experience.
Responsibilities
- Direct and supervise Banking Center Managers’ work within a designated geographical area.
- Guide managers on the onboarding process, performance appraisals, salary recommendations, and coaching and corrective action for team members.
- Foster an inclusive working environment that creates engaged employees. Engage yourself in the recruiting, hiring, onboarding, training, coaching, and developing of the banking center staff in conjunction with Banking Center Managers. Leads all employees to achieve or exceed business objectives.
- Foster an environment of consultative and ethical sales practices and ensure accountability for thorough needs-based discovery conversations with clients. Develop and implement action plans to ensure production goals are met.
- Create and expand business development and drive revenue growth activities through strategic marketing initiatives, create and refine targets and tactics with managers, and coordinate with the marketing department for necessary support.
- Responsible for Client Experience and ensuring all employee activities, processes, and behaviors are aligned to deliver an exemplary experience for Bank clients. Identify any breaks in client service and resolve or escalate issues to leadership, and enact improvement plans when necessary.
Benefits
- excellent training and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
