Manager, Consumer Lending Processing

Navy Federal•Pensacola, FL

1d•Onsite

About The Position

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. To plan, direct and manage the multi-function operations of the Consumer Lending Underwriting branch, which includes loan processing and Support, Consumer Lending loan officer teams to ensure accurate and efficient processing of consumer applications. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans. May act as AVP in the incumbent's absence. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Requirements

Expert knowledge of applicable federal and state laws, rules, and regulations
Advanced knowledge of banking/financial industry trends, products and services
Extensive progressively responsible experience leading and managing a multi-functional loan processing operation in a large financial institution, including operational and regulatory risks and controls
Demonstrated experience leading or supporting operational improvement initiatives through automation, artificial intelligence (AI), or related technologies, with measurable impact on efficiency, accuracy, or cost reduction.
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Extensive experience in supervising and leading employees
Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill building effective relationships through rapport, trust, diplomacy and tact
Expert organizational, planning and time management skills
Expert skill identifying and analyzing business requirements and recommending solutions
Expert skill exercising initiative and using good judgment to make sound decisions
Expert skill in producing desired results and achieving goals and objectives
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert skill developing and implementing programs in a leadership role
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
Expert verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience

Nice To Haves

Advanced knowledge of NFCU's policies, procedures, products, and services
Working knowledge of NFCU's automated systems used in the Department
Master's degree in Finance, Business Administration

Responsibilities

Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, reduce losses, minimize financial risk, and maintain high operational efficiency
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Lead and drive operational transformation initiatives leveraging automation, artificial intelligence (AI), and advanced technologies to improve efficiency, reduce manual processes, enhance risk controls, and elevate the member experience.
Ensure funding and presentation of legal disclosures for consumer loan originations are processed with a high degree of accuracy while focusing on speed to market
Monitor and ensure consumer promotional incentives are carried out in a timely and accurate manner
Collaborate with Compliance to ensure the disbursement of funding and legal disclosures are in compliance with applicable federal, laws, rules and regulations
Perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
Maintain thorough knowledge of applicable federal and state laws, rules, regulations and NFCU policies and procedures
Monitor and analyze changes to applicable federal and state laws, rules, and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes
Provide forward thinking expertise in current and emerging trends, technologies and practices
Collaborate with ISD and Lending Systems regarding software enhancements to the application, processing and disbursement systems
Review and evaluate feedback from the Employee Engagement Survey; implement changes and improvements to promote a positive work environment
Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
Provide overall leadership with large strategic projects and/or programs; ensure effective management of projects from inception through implementation
Prepare reports and make presentations to senior management
Oversee training and development programs for staff; evaluate training programs to ascertain effectiveness
Perform other duties as assigned