Manager, Consumer Finance

Ashley Furniture Industries•Tampa, FL

2d•Hybrid

About The Position

Ashley Furniture Industries, the world’s largest manufacturer of home furnishings, is seeking a Consumer Finance Program Manager to own and optimize our in-store and online consumer financing and payment programs. In this highly visible role, you will be the primary liaison between Ashley and our finance/payment vendors, leading strategy, execution, and performance for programs that directly impact customer acquisition, repeat purchases, and overall sales growth. If you love combining vendor management, marketing strategy, analytics, and cross-functional leadership, this is a great opportunity to make a measurable impact at scale.

Requirements

Bachelor’s Degree in Marketing, Finance, Business Administration, or related field – or equivalent work experience – Required
5+ years experience in consumer finance, marketing strategy, or closely related roles – Required
Strong attention to detail and follow-through
Excellent verbal and written communication and interpersonal skills
Demonstrated ability to work independently and in cross-functional teams
Strong analytical and problem-solving capabilities
Ability to manage multiple projects and deadlines in a fast-paced environment
Proficient in Microsoft Office Suite and data visualization tools (Power BI, Tableau)
Comfortable working with document management and reporting systems
Agile and adaptable—can pivot quickly when priorities or direction change
Professional, customer-focused demeanor with the ability to handle complex vendor/customer issues
Commitment to confidentiality, ethics, integrity, and trust

Nice To Haves

Experience working with finance/payment vendors and/or retail credit programs is highly preferred.

Responsibilities

Build and maintain strong relationships with consumer finance and payment vendors.
Align vendor activities with Ashley’s program goals, brand standards, and growth objectives.
Develop and execute marketing strategies with finance partners to increase cardholder acquisition, boost repeat purchase behavior, and improve customer retention.
Collaborate on promotions, offers, and campaigns that support consumer financing adoption.
Serve as the business owner for Consumer Finance across all related IT projects for online and in-store.
Partner closely with IT, Sales, Marketing, E-Commerce, and Operations to launch new features, offers, and payment options.
Lead cross-functional projects from concept through implementation.
Own the development and maintenance of Power BI dashboards and related reporting for all consumer finance programs.
Monitor daily performance for online and in-store programs to track KPIs and adoption.
Identify opportunities for optimization and implement data-driven changes.
Oversee consumer finance training in partnership with external vendors and internal training teams.
Ensure all training content, tools, and resources are accurate, current, and easy to use for store and call-center teams.
Identify and evaluate new payment solutions (BNPL, alternative payments, digital wallets, etc.) for online and in-store channels.
Lead onboarding and integration of new payment types, including go-to-market plans and internal rollout strategies.
Maintain reliable attendance and actively participate in meetings and training.
Assist in training others and provide backup as needed.
Complete special projects and other assignments as requested.
Demonstrate Ashley’s Core and Growth Values in all aspects of the role.