Manager, Consumer Credit Risk - Chatsworth

Premier America Credit Union•Los Angeles, CA

7d•$96,000 - $120,000

About The Position

The Manager, Consumer Credit Risk is responsible for day-to-day execution, monitoring, analysis, and recommendation support related to consumer credit risk. This role manages assigned credit risk activities within established policies, risk appetite, underwriting standards, and strategic direction set by the Vice President. The position reviews portfolio performance, delinquency, losses, exception trends, approval performance, scorecard and decision-system outcomes, and other portfolio indicators to identify risk trends and recommend changes for management review and approval. The manager partners with underwriting, operations, systems, compliance, collections, branches, dealers, and third-party originators to support consistent, data-informed, compliant lending decisions.

Requirements

A minimum of three (3) years of similar or related experience.
Bachelor's degree in Finance, Accounting, Economics or related field.
Strong knowledge of consumer credit risk management, underwriting standards, credit policy, portfolio monitoring, loss mitigation, regulatory requirements, and Credit Union operations, practices, and procedures.
Knowledge of consumer loan origination systems, automated decisioning tools, core systems, credit bureau data, reporting tools, and portfolio analytics used to evaluate and monitor credit risk.
Ability to use a personal computer and related software applications including Microsoft Word and Excel.
Excellent communication (verbal and written) skills.
Excellent supervisory and training abilities.
Strong people management skills including providing feedback, performance management, and development of direct reports.
Strong organizational and problem-solving skills, with the ability to multi-task.
Ability to work well under pressure.
Ability to maintain an effective and efficient workflow.

Responsibilities

Ensures timely resolution of escalated branch or member issues and complaints.
Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to): BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc.
Responsible for ensuring team members maintain regular contact with branches, brokers, dealerships and third-party vendors.
Identifies credit risk trends and prepares recommendations for policy, process, pricing, underwriting, or system enhancements for management review, approval, and escalation as appropriate.
Maintains a well-trained, efficient and productive team and ensure efforts are coordinated to meet performance.
Monitors assigned team's performance to established goals and provides regular updates to management regarding achievements, challenges, and recommended support needs.
Responsible for effective coaching and development of each team member.
Serves as an authority on vehicle tax and registration rules by geography, keeping abreast of changes as they are announced and communicating them to the team in a timely manner.
Supports defined goals and objectives by coordinating assigned initiatives, tracking progress, and preparing status updates. Supports the development and standardization of credit risk procedures, controls, and reporting practices approved, to improve consistency and effectiveness.
Works directly with the Department Managers to ensure efficiency and consistency across all consumer-lending areas.
Executes assigned consumer credit risk monitoring, portfolio review, underwriting quality review, and lending control activities under the direction of department executive.
Assumes responsibility for the day-to-day support and guidance to assigned staff.
Performs ongoing credit risk assessment of assigned consumer loan products and escalates material trends, exceptions, and recommended actions to the executives, including unsecured, secured, auto loans, credit cards and other related products and services.
Monitors and analyzes economic conditions, portfolio performance, delinquency, charge-off, approval, exception, and loss trends to support risk adjustments and management reporting.
Develops team member capability in credit risk assessment, portfolio analysis, risk mitigation, exception management, and critical thinking while escalating performance, resource, or authority matters to management.
Works with Systems and lending partners to test, validate, and document decision-manager rules, automated approvals, scorecard logic, and system controls approved by management or applicable governance authority.
Assumes responsibility for establishing and maintaining effective communication and coordination with Premier America staff and management.
Maintains a satisfactory or better audit review.
Adhere strictly to compliance and operational risk controls in accordance to Premier America's and regulatory standards, policies, and practices.
Stay informed of trends and changes in the Consumer Lending field.
Attend seminars and professional conferences as necessary.