Manager, Consumer AI

Private Destinations•Miami, FL

5h•Hybrid

About The Position

The Manager, Consumer AI Solutions is responsible for designing, developing, and implementing AI-powered solutions that support customer experiences, marketing effectiveness, ecommerce growth, and operational efficiency. This role serves as the hands-on technical leader within the Consumer AI team, partnering with business, product, data, and technology stakeholders to transform AI opportunities into scalable solutions. The Manager will lead the technical design, prototyping, development, testing, and optimization of AI-powered products, copilots, agents, automations, and intelligent workflows. This role combines AI solution architecture, software development, prompt engineering, and business partnership to accelerate AI adoption and deliver measurable business value. The position reports to the Director, Consumer AI and plays a critical role in establishing and scaling the organization's consumer AI capabilities. The role is also responsible for overseeing and developing Consumer AI analytical resources, ensuring alignment between solution delivery, performance measurement, and business outcomes.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, Software Development, or related field
Experience designing, developing, or implementing AI-powered applications and solutions
Experience working with Generative AI technologies and large language models
Demonstrated ability to translate business requirements into technical solutions
Experience collaborating with cross-functional business and technology teams
5+ years of experience in software development, solution engineering, technical product delivery, automation, or related technical roles
2+ years of experience working with Generative AI, Large Language Models (LLMs), AI agents, copilots, or machine learning solutions
Experience with prompt engineering, AI workflows, and AI solution implementation
Experience developing prototypes and production solutions using APIs, integrations, and automation platforms
Experience delivering customer-facing digital capabilities in complex enterprise environments
Understanding of AI governance, responsible AI practices, privacy requirements, and security considerations
Proven ability to transform concepts and business needs into scalable technical solutions that drive measurable value

Nice To Haves

Experience with Microsoft Copilot Studio, Azure OpenAI, Power Platform, or comparable AI technologies
Experience with Python, REST APIs, workflow automation, and cloud-based solutions
Understanding of retrieval augmented generation (RAG), vector search, agent architectures, and AI evaluation methodologies

Responsibilities

Design, develop, prototype, and deploy AI-powered applications, copilots, agents, and intelligent workflows
Translate business requirements into technical AI solutions and implementation plans
Develop prompts, agent instructions, workflows, APIs, and integrations that support consumer and employee experiences
Build proof-of-concept solutions and rapidly test emerging AI use cases
Partner with Technology teams to operationalize and scale successful AI solutions
Support the execution of the Consumer AI roadmap through hands-on solution development
Evaluate AI use cases across customer engagement, marketing, personalization, ecommerce, and operational workflows
Research emerging AI technologies, platforms, and industry best practices
Recommend solution approaches, tools, and platforms to optimize business outcomes
Contribute technical expertise throughout the AI product lifecycle
Design scalable AI solution architectures aligned with enterprise technology standards
Develop and maintain integrations between AI solutions and enterprise systems
Support implementation of retrieval-augmented generation (RAG), knowledge grounding, vector search, and agent-based architectures
Collaborate with enterprise architects, engineers, and vendors on solution design and deployment
Ensure solutions are secure, maintainable, and scalable
Collaborate with Product, Marketing, Ecommerce, Guest Experience, Technology, Data, and Digital teams
Provide technical consultation on AI implementation approaches
Support user adoption and successful implementation of AI-powered solutions
Facilitate working sessions, demonstrations, and technical reviews
Monitor solution performance, quality, adoption, and business outcomes
Establish testing, evaluation, and validation frameworks for AI solutions
Continuously optimize prompts, workflows, and user experiences
Support responsible AI practices, governance standards, privacy requirements, and security controls
Document technical solutions and operational procedures

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program