Analyst, Consumer AI

Private Destinations•Miami, FL

5d•Hybrid

About The Position

The Analyst, Consumer AI Analytics & Insights is responsible for measuring, analyzing, and optimizing the performance and business impact of Consumer AI initiatives. This role serves as the analytical engine of the Consumer AI team, providing data-driven insights that support AI strategy, use-case prioritization, solution performance, adoption, and value realization. The Analyst partners closely with the Director, Consumer AI and Manager, Consumer AI Solutions to identify AI opportunities, evaluate initiative performance, develop KPI frameworks, conduct experimentation, and communicate outcomes to stakeholders. This role combines analytics, business intelligence, customer insights, and AI performance measurement to help ensure Consumer AI investments deliver meaningful guest, commercial, and operational value.

Requirements

Bachelor's degree in Business, Analytics, Information Systems, Marketing, Data Science, Computer Science, or related field
Strong analytical and problem-solving skills
Experience working with data analysis, reporting, project coordination, or business analysis activities
Strong written and verbal communication skills
Ability to work effectively with cross-functional business and technology teams
2+ years of experience in business analysis, analytics, digital product support, project management, consulting, technology, or related fields
Experience gathering requirements, documenting processes, and supporting cross-functional initiatives
Experience using reporting and visualization tools such as Power BI, Tableau, Excel, or equivalent
Experience developing reports, dashboards, KPIs, and business insights
Strong proficiency with Microsoft Office applications, particularly Excel and PowerPoint
Ability to manage multiple priorities in a fast-paced and evolving environment

Nice To Haves

Familiarity with AI, Generative AI, digital products, automation, analytics, or emerging technology initiatives preferred
Experience supporting testing, quality assurance, or user acceptance testing activities preferred
Experience preparing executive presentations, status updates, and business recommendations preferred
Experience working with Microsoft Copilot, Copilot Studio, Power Platform, or AI-enabled business tools
Experience supporting digital transformation, automation, or innovation initiatives
Basic understanding of prompt engineering, AI governance, and responsible AI concepts
Experience in ecommerce, marketing, loyalty, customer experience, travel, hospitality, or cruise industries preferred

Responsibilities

Develop KPI frameworks and measurement plans for AI initiatives
Analyze customer, digital, loyalty, marketing, ecommerce, and operational data to identify AI opportunities
Create dashboards and scorecards tracking AI adoption, effectiveness, utilization, and business value
Measure revenue impact, productivity improvements, containment rates, customer satisfaction, and operational efficiencies
Perform trend analysis to identify optimization opportunities and emerging patterns
Support AI performance measurement from pilot through production deployment
Support user acceptance testing (UAT), pilot programs, and solution validation activities
Document test plans, testing results, defects, risks, and enhancement recommendations
Assist in evaluating AI-generated outputs for quality, accuracy, relevance, consistency, and compliance
Coordinate stakeholder feedback collection, issue tracking, and resolution monitoring
Support prompt testing, solution evaluations, model assessments, and AI performance benchmarking
Design and support A/B testing, pilot measurement, and experimentation frameworks
Analyze adoption trends, engagement patterns, containment rates, escalation behavior, and feature utilization
Evaluate effectiveness, intent recognition accuracy, resolution effectiveness, and customer experience outcomes
Provide recommendations to improve AI experiences, workflows, personalization, and business results
Develop executive scorecards, dashboards, and recurring AI performance reports
Create presentations and insights for leadership reviews, roadmap discussions, and AI governance forums
Monitor progress against AI success metrics and strategic objectives
Support the creation of quarterly business reviews and AI value realization updates
Translate complex data into clear business insights and actionable recommendations
Support Responsible AI measurement and governance reporting
Maintain documentation related to AI initiatives, metrics, assumptions, and outcomes
Assist with roadmap planning, prioritization, and portfolio tracking processes
Support operating model development and AI initiative intake processes
Maintain data integrity and reporting standards across AI programs
Support strategic AI initiatives and special projects
Assist with departmental planning, reporting, and operational activities
Contribute to ongoing development of Consumer AI capabilities

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program