Manager, Consulting (Implementation Services)

Fortive

2d•Hybrid

About The Position

Manager, Consulting (Implementation Services) Location: Flexible / Hybrid (Global role with up to 10% travel, including occasional international travel) Why You Should Join Intelex (A Fortive Company)? At Intelex, we help organizations achieve safer, smarter, and more sustainable operations. As part of Fortive, we are committed to continuous improvement, innovation, and building high-performing teams that deliver meaningful customer outcomes. In this role, you’ll lead a global team of consultants delivering impactful software implementations. You won’t just deliver projects—you’ll help customers realize measurable business value and shape how our services scale and evolve. Why this role stands out: Lead a high-impact, global team in a growing SaaS environment Influence how we deliver customer value and improve experiences at scale Partner cross-functionally with Product, Sales, and Customer Success Drive continuous improvement through a culture of learning and innovation

Requirements

Experience leading consulting or professional services teams, including direct people management
Proven success delivering enterprise or mid-market SaaS implementations
Strong customer-facing skills, with the ability to build trusted relationships
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
Experience managing risk, resolving escalations, and driving projects to successful outcomes
Excellent communication, collaboration, and organizational skills

Nice To Haves

Experience working in global or distributed team environments
Familiarity with implementation methodologies, project governance, and delivery frameworks
Experience improving operational processes or driving continuous improvement initiatives

Responsibilities

Oversee multiple concurrent software implementations, ensuring projects are delivered on time, within scope, and with high quality
Assign resources based on project needs, skills, and capacity to optimize team performance
Maintain visibility into project progress, risks, and dependencies
Step into critical or at-risk projects to guide recovery plans and ensure success
Promote consistent use of delivery standards, tools, and best practices
Act as a senior sponsor for key accounts, building trust with stakeholders at all levels
Ensure customer goals are clearly defined and translated into measurable success criteria
Drive proactive communication and transparent reporting throughout implementations
Support smooth transitions from implementation to Customer Success teams
Hire, onboard, coach, and develop a high-performing team of consultants
Provide clear expectations, regular feedback, and growth opportunities
Foster an inclusive, accountable, and supportive team culture
Identify skill gaps and support ongoing learning and development
Partner with Sales and Pre-Sales to improve project scoping and readiness
Collaborate with Product and Support teams to address recurring delivery challenges
Align with Customer Success to ensure long-term value for clients
Oversee partner contributions when applicable, ensuring quality and consistency
Identify opportunities to streamline delivery, reduce rework, and improve time-to-value
Develop and refine tools, templates, and processes to scale delivery excellence
Use data and feedback to drive operational improvements and better customer outcomes