Manager, Concessions Operations

Indianapolis Airport Authority•Indianapolis, IN

1d•Hybrid

About The Position

The Manager, Concessions Operations is responsible for managing the operational, administrative and customer service initiatives of the Concessions Program. This role involves implementing a strategy that will meet IND’s customer service and financial sustainability goals.

Requirements

B. S. in Business, Project Management, Retail, Hospitality, Real Estate, or related field is preferred.
Eight to ten (8 – 10) years in operations/property management experience in retail/commercial, food service or shopping center industries.
One to Three (1-3) years of supervisory experience is required.
Understanding of concession agreements and leases is necessary.
Must have good negotiating skills and ability.
Customer service experience with general public and/or business partners/tenants.
Computer experience using Microsoft programs.
Excellent written and oral communication skills.
Proven analytical, negotiating, motivational, and training skills.
Ability to listen, communicate, exercise good judgment, make informed strategic decisions and carry out assigned tasks.
Ability to perform all the essential functions of the job outlined above without causing a direct threat to the safety of oneself or others.

Responsibilities

Provide oversight and direction to direct reports.
Coach, counsel, mentor and develop direct reports, including oversight of performance reviews and providing career development planning and opportunities.
Empower direct reports to take responsibility for their job and goals, delegate responsibility, and expect regular feedback and accountability.
Lead direct reports to regularly exercise the organization’s strategic pillars of Customer Service, Economic Development, Stability & Sustainability, Workforce Development, Community Engagement, and Equity & Opportunity.
Manage daily operations of the Concessions and Rental Car Programs.
Maintain relationships with both existing and future concessionaire business partners.
Implement programs and activations that align to the IAA’s strategic pillars and enhance public value.
Forecast the Concessions Programs annual expense and revenue budgets.
Create solicitation documents and outreach and agreements.
Negotiate business, financial and operational terms with concessionaires.
Create documents and administers the concession agreement and correspondence process between the Authority and business partners.
Provide oversight and direction to the Concessions team members.
Coach, counsel, mentor and develop, inducing overseeing and providing career development planning and opportunities to Coordinator.
Establish and maintain relationships with local and corporate concessionaire contacts.
Participate in capital planning and airport master planning initiatives.
Develop new opportunities to promote customer service enhancements and revenue growth.
Reviews, analyzes and presents concessions data and sales activity to stakeholders.
Lead assessment evaluator on risk and opportunity within the Concessions Program as it relates to staffing, financial sustainability and environmental sensitivities.
Manages the advertising and marketing initiatives of the Concessions Program.
Develop security and safety policies for the Concessions Program.
Manages projects and other initiatives delegated by the Director of Concessions and Air Service.
Develops the concessionaire operating guidelines and provides continual feedback on tenant improvement manual and document implementation.
Monitors and ensures accurate reporting within the Concessions Program.
Other Duties as assigned.