Manager, Concessions Operations - CZ

The Calgary Zoo•Calgary, AB

18h•Onsite

About The Position

Join our team at the Wilder Institute’s Calgary Zoo and help create lasting memories through food, beverages, and smiles! Our Concessions team is seeking a full-time permanent Manager, Concessions Operations who will primarily be responsible for ensuring the operations for all concession related food and beverage items are managed on a year-round basis across all concessions venues!

Requirements

Minimum 5 years’ related experience in food/beverage, catering, accommodation or retail services.
Minimum 3 years supervisory experience ideally related to food/beverage, accommodation, catering or retail operations.
Demonstrated abilities related to business planning, budgeting, training/staff development, and human resource management.
Excellent written and verbal communications, organizational and interpersonal skills.
Ability to exercise sound judgement while contributing and participating in a team environment
Demonstrated ability to operate and manage with minimum supervision within defined guidelines
Applicants must be legally entitled to work in Canada.

Nice To Haves

College Diploma in related field, including business management and/or Tourism and Hospitality is preferred
Red Seal Training is preferred

Responsibilities

Provides timely information and direction to the food/beverage staff in fashion contributing to the effective support and delivery of all concession activities.
Directly responsible for providing superior service to all customers both internal as well as external.
Provide leadership through the implementation and management of our Health and Safety program to safeguard the wellbeing of employees and customers at the Calgary Zoo.
Review, develop, and implement policies and procedures to maintain productivity within organizational guidelines.
Supervise the opening and closing of daily operations in the areas over which functional authority and responsibility is exercised by ensuring: Concessions staff are provided with training, professional development, leadership and motivation; Clear, concise directions are provided to the staff regarding operational requirements; Effective and efficient staffing in all revenue centers, as business dictates; Established cash handling procedures are followed; Establish and ensure proper work habits and safety procedures are followed; Ensuring proper storage and handling of all food related products; Maximum utilization of revenue generating facilities; Communicating promptly with management and staff to meet and maintain expected operating standards.
Assist with purchasing and delivery of all food/beverage in accordance with the strategies developed, approved budgets, and organizational policies. Including: Performing, where necessary, physical inventories, ensuring are executed, and ensuring that inventory levels are conducive to maximizing sales; Ensuring the inventories are received and stored in a secure manner and that merchandise is protected from theft and pilferage; Ensuring that all locations are well stocked and displayed in ways most conducive to drive sales.
Ensure all Wilder Institute policies and procedures are followed, including compliance with the health and safety program.
Build customer loyalty and optimize revenues.
Support the goals and objectives and protect the image of the Wilder Institute.
To ensure business plans and long-term goals are achieved by: The protection of all inventories in accordance with security policies and procedures; Preservation of equipment and facilities through proper maintenance and cleaning; Analyzing sales information provided for decisions regarding sales and product changes; Ensuring that products sold are competitively priced.
Develop and implement comprehensive training programs, including customer service training, cash handling, and cross training.
Produce schedules in a timely fashion. And verify payroll and labour reports to ensure budgetary objectives are met.
Work with Human Resources to ensure that the hiring, disciplining and dismissing of staff are performed in accordance with organizational policies and procedures.
Lead the Performance Evaluation Program to ensure that all goals and objectives of the Concessions department are aligned with the Organizational Goals and Objectives.
Other duties and responsibilities as assigned.