Manager, Compliance and Assessment Services

Standards Council of Canada | Conseil canadien des normes • Ottawa, ON

8d • Onsite

About The Position

The Manager, Compliance and Assessment Services is responsible for managing the operations and the staff activities of the relevant programs within the Technical Services (TS) unit to ensure that the Accreditation Services Branch (ASB) has the technical capacity to deliver rigorous assessments against the accreditation and recognition requirements, such as ISO/IEC standards and OECD GLP principles, successfully, on time and on budget. The role provides technical input on the development and implementation of additional requirements or to clarify such requirements, identifies policy positions and develops processes for the conduct of assessments, as well as, the required technical competence. The Manager develops and delivers the assessor human resource plan (internal and external assessors) from recruitment to training, to deployment and to ongoing evaluation to ensure that technical resources are competent and sufficient to deliver on the yearly plan. The role participates in and contributes to international meetings, work groups and task forces to support SCC’s MLA and MRA signatory arrangements with IAF/ILAC and their regional body APAC.

Requirements

• Undergraduate degree in science or engineering, with master’s degree in business preferred, and/or comparable professional experience
• Five years of assessor/auditor work experience related to Accreditation using ISO standards
• Progressive mid-senior level management experience with a proven track record as an effective people manager who: fosters teamwork, nurtures a positive work environment, promotes quality, rewards results, encourages development and growth
• Knowledge of SCC's mandate, programs, policies, services, and personnel.
• Knowledge of accredited organizations, governmental and non-governmental bodies, volunteers, participants, and private sector businesses.
• Knowledge of auditing and assessing principles and project management methods.
• Proficiency in accreditation concepts and principles, including assessment and auditing.
• Awareness of public and private sector issues and standardization and accreditation/recognition trends.
• Understanding of Treasury Board Acts, Financial Administration Act, and related corporate planning and risk management guidelines.
• Awareness of Access to Information and Privacy Acts.
• Expertise in operational planning, budgeting, and forecasting to advise on corporate and business plans.
• Understanding of corporate staff management policies and practices.
• Familiarity with SCC accreditation, customer service, and risk management protocols.
• Excellent verbal and written communication and presentation skills.
• Ability to advise senior management on business line planning and standards-related activities.
• Excellent skills in reporting, preparing documents, facilitating information sessions, and presenting reports.
• Excellent customer service management and negotiation techniques.
• Advanced computer skills, including MS Office applications, web-based forums and social media.
• Ability to analyze and synthesize program-related information and data to see the big picture and identify trends
• Ability to manage complex issues through sound judgment and advanced problem-solving
• Ability to conduct audits
• Ability to apply strategic and critical thinking skills
• Ability to interact with a variety of internal and external stakeholder groups
• Ability to successfully manage projects, meet deadlines, and work under pressure
• Ability to manage resources (human and financial)
• Ability to influence and resolve difficult situations and complaints through negotiation and facilitation
• Ability to delegate, coach, and provide guidance to a team

Nice To Haves

• Master's degree in business preferred

Responsibilities

• Manages a team of Program Managers and Lead Specialists, providing leadership in helping them achieve their goals.
• Ensures that work is distributed among designated members of the team appropriately with work assignments being successfully completed on time and on budget; monitors and promotes the optimum performance of assigned team members.
• Develops and implements strategies and plans to ensure the effective management of the assessment personnel, including contractors.
• Monitors and manages the recruitment, training, and overall performance of the assessment personnel with respect to the operating plan, ensuring the ability to meet current and forecasted program resources, consistent with ISO/IEC 17011 requirements and taking remedial actions where necessary.
• Ensures technical services capabilities (capacity, efficiencies, knowledge base and technical capabilities) meet current and expected customer demand and needs.
• Assists the supervisor in the development and implementation of comprehensive strategic and operational plans and establishment of the budget as it relates to the TS unit.
• Researches and analyzes trends and directions in the practices applied in the international community and competitive environment regarding the use of contract personnel in delivering accreditation services.
• Identifies and evaluates issues, proposes, and implements solutions, escalates as necessary keeping key parties informed.
• Develops action plans with clear objectives and short, medium- and long-term measurable milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees