Manager, Community - Marvel Strike Force
About The Position
Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe. As the Manager, Community you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations. You will own the execution of the community strategy across channels, manage communication planning for launches and live-service beats, and ensure player sentiment and community context are reflected in how we engage our audience. You will serve as a key operational lead for the community function, helping the team prioritize effectively, maintain player trust, and deliver clear, consistent communication that reflects the player experience.
Requirements
- 5+ years of experience in community, social, or player engagement
- Experience managing community programs for live-service games
- Strong judgment in player communication, prioritization, and escalation handling
- Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience
- Strong written and editorial instincts with the ability to adapt tone to different player situations
- Experience translating player sentiment into actionable recommendations
- Data-informed mindset with experience using engagement and feedback signals to improve outcomes
- Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment
Nice To Haves
- Experience with large midcore, live-operated F2P mobile games
- Strong collaborative approach with Marketing, Product, and Player Experience partners
- Experience supporting creator programs and community-led content initiatives
Responsibilities
- Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops
- Manage day-to-day community operations and communication cadence
- Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities
- Support continuous improvement of communication systems, workflows, and team processes
- Lead the day-to-day work of community managers and/or community specialists
- Set weekly and monthly priorities, operating rhythms, and execution standards
- Foster a high-quality, player-first approach to community engagement
- Support team development through feedback, coaching, and performance management
- Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams
- Ensure community insights inform messaging, launch planning, and player-facing communications
- Help align player communication with in-game experience, known issues, and major product beats
- Monitor player sentiment and discussion trends across community surfaces
- Synthesize feedback into actionable insights for internal stakeholders
- Help maintain clear feedback loops between the community and cross-functional teams
- Ensure player concerns, updates, and decisions are communicated back with clarity and transparency
- Lead communication planning for launches, updates, incidents, and major game moments
- Support escalation planning and messaging during sensitive or high-impact player-facing situations
- Help shape and maintain the game’s community narrative across channels
- Oversee execution of the editorial and community content pipeline
- Partner with Marketing and creator partners on community-facing content initiatives
- Support programs that strengthen engagement, authenticity, and player advocacy
- Help coordinate community content calendars and player-facing moments across teams
- Track community KPIs including engagement, sentiment, responsiveness, and player trust indicators
- Provide regular reporting and insight summaries to stakeholders
- Use surveys, qualitative and quantitative feedback, and social monitoring to identify trends and opportunities
- Refine communication plans and community programs based on performance and learnings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
