Manager, Community Health Operations

Medavie • Dartmouth, NS

26d

About The Position

Emergency Medical Care Inc. (EMC), a wholly owned subsidiary of Medavie Health Services (MHS), manages and operates ground ambulance, air medical transport, and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. EMC also operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island. The company accesses all communities in Nova Scotia with a fleet of more than 180 ambulances and support vehicles operating out of 60+ stations, responding to over 165,000 calls annually. The EHS Operations LifeFlight program provides critical care transport, and paramedics participate in various community-based programs. The Manager of Community Health Operations reports to the Director, Preparedness & Joint Operations, and is responsible for the design, implementation, ongoing operational oversight, and reporting of all EHS community health programs within the Operations Division. This position also manages several key provincial portfolios, directly interfacing with partners such as Medical First Responders, Department of Emergency Management, Nova Scotia Health Authority, IWK, and the Department of Health and Wellness (DHW). The manager will explore and research innovative opportunities for program growth to meet the high demands of the out-of-hospital system by improving access to care, quality of clinical care, employee wellbeing, and system efficiencies. Decisions are made according to professional standards, EMC policies and procedures, the operations strategic plan, executive direction, and contractual, government, and operational requirements. As an employee of EMC, the manager is accountable to patients and coworkers by participating in and supporting all safety-related initiatives, fostering a culture focused on patient safety and a safe and respectful workplace.

Requirements

• Bachelor’s degree in health administration, public administration, business/commerce, health sciences, or a closely related field
• An equivalent combination of education and directly related experience to the role may be considered.
• Demonstrated experience designing and implementing programs in a health or EMS environment, including drafting charters, tri‑party agreements, and operational plans is required.
• Experience leading and managing teams (direct and indirect), with accountability for performance, quality, and safety is required.
• Experience managing complex projects and working effectively with multiple levels of leadership across divisions and organizations is required.
• Valid Nova Scotia Motor Vehicle Class 4 driver’s license is required.
• Current licensure as a healthcare professional in the province of Nova Scotia, without restrictions is required.
• Exceptional written, oral, and presentation skills; able to produce clear charters, briefing notes, SOGs, and executive updates in plain language.
• Demonstrated negotiation, facilitation, and issue resolution abilities, models professional conduct, time management, and accountability.
• High self‑awareness, discretion, and independent judgment; proven ability to operate with autonomy in complex, fast‑moving environments.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, etc.).
• Working knowledge of clinical governance and patient safety principles; comfortable partnering with Medical Oversight on protocols and incident learning.

Nice To Haves

• Master’s degree in health or public administration, business administration, health informatics, quality/patient safety, or related discipline is an asset.
• Significant healthcare (EMS preferred) operational and leadership experience, including program design, pilot execution, and implementation science.
• Cultural competence and, where applicable, experience engaging with Mi’kmaw communities and other Indigenous partners is preferred.
• Certificate in Project Management considered an asset.

Responsibilities

• Design, develop, and lead publication of operational standards, policies, practices.
• Oversee the implementation of community health programs growth and development.
• Supports Interprofessional Programs & Learning (IPPL)’s education development and delivery to community health programs.
• Provide guidance and support for the delivery of education for community health programs, working in close collaboration with other divisions.
• Lead and manage complex special projects across all divisions within the organization.
• Forming project teams/working groups.
• Contribute, collaborate, or lead teams in design, implementation and surveillance of community health projects.
• Possess the ability to lead and influence partners at Tactical and Strategic levels (internal and external).
• Provide leadership, direction, support, and advice to the community health teams, which includes the Integrated Health Operations Supervisor, Medical First Response and Interoperability Supervisor, and their frontline clinicians and staff within the community health programs.
• Perform employee management cycle includes hiring, retention, performance management, coaching and discipline and talent management.
• Serve as part of EHS Operations managers’ leadership team, including on-call duty manager responsibilities.
• Conduct continuous environmental scans internationally of relevant systems to monitor regulatory changes, funding models, care pathways, and paramedicine innovations.
• Translate findings into concise briefs and recommendations that inform EMC’s strategy and operational roadmaps.
• Critically appraise literature, clinical guidelines, and quality collaboratives’ outputs to synthesize pragmatic, evidence‑based standards for community health programs.
• Contribute to research and evaluation agenda for community health operations, including study protocols, ethics submissions, data-sharing agreements, and privacy-by-design practices.
• Ensuring work is patient‑oriented, equity‑informed, and culturally safe, incorporating co‑design with patients, Indigenous partners, and frontline clinicians.
• Build, pilot, and scale innovative out‑of‑hospital care pathways or programs.
• Lead cross‑functional teams and partner agencies to ensure clinical safety, interoperability, and organizational and system alignment.
• Collaborate with System Performance and EHS medical direction for development of performance standards.
• Ensuring implementation and monitoring for compliance.
• Responsible for related operational and contractual reporting, including data assessment, tracking and collection.
• Supports System Performance related clinical quality reporting and improvement.
• Responsible for implementation of operational and program changes based on quality findings.
• Support risk management activities and clinical or operations investigations, in close collaboration with relevant divisions, for the community health programs.
• Work with Communications & External Relations team to communicate both internally and externally, as needed, regarding this key portfolio.
• May act as a frontline leadership spokesperson for internal and external communications inquiries as coordinated with the Communications & External Relations team.

Benefits

• Recognized as one of Canada's best places to work
• Leading provider of health solutions and insurance for 1 in 10 Canadians
• One of Canada’s Top 100 Employers
• Certified by Imagine Canada for philanthropy and community engagement
• Rainbow Registered as an organization that champions diversity, equity, and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager