Manager, Community Health Advocate

Blue Shield of California•Rancho Cordova, CA

5d•Hybrid

About The Position

The Community Health Advocate team is responsible for improving health outcomes and reducing barriers to care for Blue Shield Promise Health Plan members through field-based outreach, care navigation, community engagement, and support services that address social drivers of health. The Manager, Community Health Advocate (CHA) will report to the Sr. Director, Community Programs. In this role, you will lead a team of field-based Community Health Advocates who conduct home visits, accompany members to medical appointments, perform social needs assessments, connect members to community resources, and provide hands-on support to improve access to care. You will be responsible for the day-to-day leadership, performance management, coaching, and development of the CHA team while ensuring high-quality member engagement and service delivery. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Requirements

Requires a bachelor's degree or equivalent experience
Requires at least 7 years of prior relevant experience, including 3 years of people management experience gained as a team leader, supervisor, project manager, or program manager
Requires experience working with Medi-Cal members and other vulnerable, underserved, hard-to-reach populations
Requires experience with field-based programs such as home visits, community outreach, and care navigation.
Demonstrated experience managing operational performance through metrics, reporting, and continuous improvement initiatives
Strong knowledge of social drivers of health and community resource networks
Excellent oral and written communication skills with the ability to influence and collaborate across cross-functional teams and external partners
Ability to build strong relationships with health plan members, providers, community organizations, and key stakeholders
Valid California Driver's License and ability to travel throughout Los Angeles and San Diego counties to support field operations and staff development

Nice To Haves

Project management experience preferred

Responsibilities

Lead and develop a team of field-based Community Health Advocates (CHAs) serving Blue Shield Promise members throughout Los Angeles and San Diego counties
Provide coaching, mentoring, performance management, and professional development to support a high-performing, member-centered team
Establish operational goals, performance expectations, staffing plans, and workflows aligned with departmental objectives and member outcomes
Conduct regular field observations and site visits to ensure quality service delivery, provide real-time coaching, and support complex member cases
Oversee care navigation, member outreach, and community engagement activities that address social drivers of health and improve access to healthcare and community resources
Assist with the development, implementation, and evaluation of programs designed to improve member engagement, health outcomes, care quality, and cost effectiveness
Ensure timely, accurate, and compliant documentation of member interactions, assessments, referrals, and outcomes within applicable systems
Develop and maintain standard operating procedures, policies, and best practices for the CHA team
Monitor operational and program performance through key performance indicators, dashboards, and reporting, and implement continuous improvement initiatives
Collaborate with internal departments, providers, community-based organizations, and external stakeholders to enhance member access to services and strengthen community partnerships
Communicate program performance, operational priorities, and member needs to leadership and key stakeholders