Manager, Community Health Advocate
About The Position
The Community Health Advocate team is responsible for improving health outcomes and reducing barriers to care for Blue Shield Promise Health Plan members through field-based outreach, care navigation, community engagement, and support services that address social drivers of health. The Manager, Community Health Advocate (CHA) will report to the Sr. Director, Community Programs. In this role, you will lead a team of field-based Community Health Advocates who conduct home visits, accompany members to medical appointments, perform social needs assessments, connect members to community resources, and provide hands-on support to improve access to care. You will be responsible for the day-to-day leadership, performance management, coaching, and development of the CHA team while ensuring high-quality member engagement and service delivery. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Requirements
- External hires must pass a background check/drug screen.
- Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
- All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
Nice To Haves
- Creative and critical thinking.
- Building and sustaining high-performing teams.
- Getting results the right way.
- Fostering continuous learning.
Responsibilities
- Lead a team of field-based Community Health Advocates.
- Conduct home visits.
- Accompany members to medical appointments.
- Perform social needs assessments.
- Connect members to community resources.
- Provide hands-on support to improve access to care.
- Responsible for the day-to-day leadership, performance management, coaching, and development of the CHA team.
- Ensure high-quality member engagement and service delivery.
Benefits
- Lowering costs
- Improving quality
- Enhancing the member and physician experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
