Manager, Communication & Spectator Services

LA28•Los Angeles, CA

5d•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. The Event Visitor Services (EVS) Communication & Spectator Services Manager is a dynamic and organized communications professional responsible for managing the messaging of all relevant information to spectators and volunteers attending the Los Angeles 2028 Olympic and Paralympic Games ensuring a memorable experience for all. This role is integral to ensuring the smooth delivery of the Event Visitor Services workforce and venue operations by delivering clear, precise and appropriate messaging to spectators, staff and all relevant stakeholders. This manager is a key member of the EVS Central Management Team providing venue support and ensuring staff readiness.

Requirements

7+ years experience working in an international sports and/or media organization.
Proven experience creating and implementing engaging and compelling communication and media strategies for major sporting events.
Bachelor’s degree in communication or related field required
Excellent communication skills, including writing and presentation

Nice To Haves

Knowledge of local culture is a plus
high energy levels
entrepreneurial spirit
motivational leadership
effective negotiation skills
positive relationship-management skills

Responsibilities

Create and implement the spectator communication project plan
Collaborate with the Organizational Communications Functional Area to ensure that all spectator communications align with the organizational framework
Ensure a clear communication strategy is in place in relation to EVS activities in the venues
Manage resources to ensure the efficient and high-quality delivery of EVS communication items to the relevant target groups
Plan and create content for: Spectator Guides, Venue Spectator PA Announcements, EVS volunteer communications, Signage
Manage and develop effective and compelling content including video, text, publications and other media formats
Coordinate the printing and publication of communication items
Coordinate the usage of EVS internal resources
Perform other duties as assigned