Manager, Communication & Spectator Services
About The Position
LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The Event Visitor Services (EVS) functional area oversees the planning, design, and provision of safe and welcoming visits to all ticketed events at official competition venues, as well as other services for accredited stakeholders. The EVS Communication & Spectator Services Manager is a dynamic and organized communications professional responsible for managing the messaging of all relevant information to spectators and volunteers attending the Los Angeles 2028 Olympic and Paralympic Games, ensuring a memorable experience for all. This role is integral to ensuring the smooth delivery of the Event Visitor Services workforce and venue operations by delivering clear, precise and appropriate messaging to spectators, staff and all relevant stakeholders. This manager is a key member of the EVS Central Management Team, providing venue support and ensuring staff readiness.
Requirements
- 7+ years experience working in an international sports and/or media organization
- Proven experience creating and implementing engaging and compelling communication and media strategies for major sporting events
- Excellent communication skills, including writing and presentation
- High energy levels
- Entrepreneurial spirit
- Motivational leadership
- Effective negotiation skills
- Positive relationship-management skills
Nice To Haves
- Knowledge of local culture is a plus
Responsibilities
- Create and implement the spectator communication project plan
- Collaborate with the Organizational Communications Functional Area to ensure that all spectator communications align with the organizational framework
- Ensure a clear communication strategy is in place in relation to EVS activities in the venues
- Manage resources to ensure the efficient and high-quality delivery of EVS communication items to the relevant target groups
- Plan and create content for Spectator Guides, Venue Spectator PA Announcements, EVS volunteer communications, and Signage
- Manage and develop effective and compelling content including video, text, publications and other media formats
- Coordinate the printing and publication of communication items
- Coordinate the usage of EVS internal resources
- Other duties as assigned
Benefits
- The annual base salary range for this position is $88,000-$105,000.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
