Manager, Commercial Systems

Intellia Therapeutics, Inc.•Cambridge, MA

2d•$133,500 - $163,300•Hybrid

About The Position

The Commercial Systems Manager – Veeva Applications Support is responsible for the administration, support, enhancement, and optimization of Veeva platforms supporting Medical Affairs and Commercial organizations. This role serves as a key liaison between business stakeholders, IT, and external vendors to ensure enterprise applications operate efficiently, align with business objectives, and support ongoing organizational growth and transformation. The ideal candidate will bring deep expertise in Veeva Commercial and Medical platforms, strong application support and vendor management experience, and the ability to translate complex business requirements into scalable technical solutions. This role will lead process improvements, oversee system support activities, and contribute to strategic initiatives across the commercial technology landscape.

Requirements

Strong expertise supporting Veeva Commercial and Medical platforms, including Vault CRM, PromoMats, MedComms, Network, and Open Data.
Demonstrated experience translating complex business requirements into technical and operational solutions.
Experience managing vendor relationships and coordinating support activities within a pharmaceutical or biotechnology environment.
Ability to manage multiple priorities and simultaneous initiatives across business and IT functions.
Strong analytical, troubleshooting, and problem-solving capabilities.
Experience gathering requirements, creating workflows, and developing relevant system documentation.
Knowledge of SaaS technologies, relational databases, and enterprise application integrations.
Understanding system architectures involving master data, commercial data warehouses/data lakes, and integrated enterprise systems.
Excellent communication and presentation skills with the ability to collaborate effectively across all organizational levels.
Ability to influence, motivate, and build consensus among stakeholders and cross-functional teams.
Proven ability to work independently while contributing effectively within both direct and matrixed reporting structures.
Bachelor’s degree in information technology, Computer Science, Business, or a related field preferred.
Veeva Vault CRM Certification preferred.
Additional certifications related to SaaS platforms, application support, or project management are a plus.
Minimum of 5 years of experience providing system support within the pharmaceutical or biotechnology industry.
Direct experience supporting Medical Affairs and Commercial field teams.
Hands-on experience administering and supporting Veeva Commercial and Medical platforms.
Familiarity with FDA regulations and HIPAA compliance requirements a plus.
Proven track record of driving process improvements and delivering high-quality application support in a fast-paced environment
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times.

Nice To Haves

Veeva Vault CRM Certification preferred.
Additional certifications related to SaaS platforms, application support, or project management are a plus.
Familiarity with FDA regulations and HIPAA compliance requirements a plus.

Responsibilities

Serve as the primary IT resource supporting the Medical and Commercial Veeva ecosystem, including: Veeva Vault CRM, Veeva PromoMats, Veeva MedComms, Veeva Network, Veeva Open Data, Related integrated systems and technologies
Lead the development and continuous improvement of processes and operational procedures for Veeva platforms and associated technologies.
Manage and oversee application support activities, ensuring timely and effective resolution of support requests and incidents.
Partners with business stakeholders, cross-functional teams, and third-party vendors to identify opportunities for process optimization and enhanced system utilization.
Translate business requirements into technical solutions and functional specifications.
Perform impact assessments, system integration testing, and coordinate User Acceptance Testing (UAT) activities for system enhancements and releases.
Maintain system documentation, support procedures, workflows, and knowledge repositories.
Provide technical leadership and subject matter expertise for ongoing projects, enhancements, and integrations.
Troubleshoot complex application issues and coordinate resolution across internal teams and vendors.
Ensure systems and processes align with applicable compliance and regulatory standards, including FDA and HIPAA guidelines where applicable.
Build and maintain effective working relationships across Commercial, Medical Affairs, IT, and external partners.