Operations Manager - Commercial Door Systems

DH Pace • Austin, TX

7d • Onsite

About The Position

The DH Pace Company is hiring an Operations Manager in Austin, Texas to lead all aspects of Commercial Door Systems to ensure high satisfaction levels are maintained for customer construction projects performed. This role involves managing teams, improving performance, and leading projects to success. The ideal candidate will bring experience in management and technical expertise to a growing team.

This position will lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably managing and improving operational processes and procedures. The objective is to provide maximum profit and return with an emphasis on customer satisfaction and return business. The Operations Manager will effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives. Collaboration is key to ensure operating budgets and sales goals align and are on track monthly. The role is responsible for delivering Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast, establishing objectives and action plans consistent with corporate objectives. Additionally, the Operations Manager will hire, train, and develop new employees, improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews. The role requires effectively leading meetings, setting performance expectations, and holding employees accountable. Communication with customers directly is expected to solicit feedback, solve problems, and/or learn of new sales opportunities.

Requirements

• Minimum 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry
• Familiarity and knowledge of construction project management and installation of building materials
• Possess an ability for technical applications, mechanical/electrical systems and problem solving
• Experience conducting meetings with exempt and non-exempt personnel
• Experience hiring, training, developing and conducting annual performance reviews
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
• Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably
• Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business
• Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives
• Collaborate to ensure operating budgets and sales goals align and are on track monthly
• Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast
• Establish objectives and action plans and ensure all are consistent with corporate objectives
• Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews
• Effectively lead meetings, set performance expectations and hold employees accountable
• Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager