Manager, Commercial Services

CUA•Halifax, NS

5d•Hybrid

About The Position

Members of the CUA Team work to create and deliver a great banking experience to over 25,000 individuals and businesses across Nova Scotia. The CUA Difference is a combination of flexible products, personalized service and quick decisions made and delivered by people who know and love our Province. CUA’s continued growth and member satisfaction reflects a team of committed problem-solvers who think big and outside the box to help others take a step forward in their financial health. If you are excited about the opportunity to help people achieve what matters most, while changing the way people think about banking, consider the following role. Reporting to the Director, Commercial Services, the Manager, Commercial Services leads the commercial sales and service team in the delivery of exceptional service, achievement of sales results and tangible market growth through effective business development activities. In this leadership role, the position is accountable for: 1. coaching, developing and engaging the commercial sales and service team; 2. monitoring and managing individual and team performance; 3. supporting business growth through relationship management, networking and member retention activities; and, 4. achieving established commercial business, sales and operational targets.

Requirements

Proven ability to lead and develop a team in the achievement of business growth, relationship management strategies and sales objectives consistent with an organization’s priorities
Experienced in coaching, motivating and developing staff to meet or exceed performance expectations, while supporting sound commercial lending and relationship management practices
Relationship-focused with strong business development, networking and sales leadership skills
Ability to ensure exceptional service for existing and prospective commercial clients
Strong leadership, communication and problem-solving abilities
Actively promote an organization through meaningful community and business engagement activities
Bachelor’s degree with an emphasis on Business Administration, Commerce, or a related field
A minimum of eight years of progressive banking experience, which includes experience in commercial lending
A minimum of three years of leadership or supervisory experience
Experience with loan origination systems and electronic banking platforms
Experience with MS Office Suite
Background in business development within the small business or commercial banking sector

Responsibilities

Coaching, developing and engaging the commercial sales and service team
Monitoring and managing individual and team performance
Supporting business growth through relationship management, networking and member retention activities
Achieving established commercial business, sales and operational targets