Manager, Commercial Services

GRSI•Mesa, AZ

19h

About The Position

The Manager, Commercial Services reports to the AVP, Commercial and serves as the key commercial contact for field Sales and Commercial teams. The role leads Commercial Billing analysts responsible for complete, accurate, and timely invoice production. It combines customer and railroad knowledge with disciplined execution to recommend pricing, identify gaps and revenue opportunities, research and resolve issues, maintain customer communication and contracts, ensure an accurate and timely month-end close, and help grow and protect the business. The position supports commercial operations across assigned railroads, including pricing and tariff application, billing and revenue activities, customer and internal issue resolution, contract renewals, publication accuracy, and collaboration with field sales. It also oversees team development and process-improvement efforts.

Requirements

Strong commercial judgment, business acumen, and customer orientation, with the ability to balance customer needs, competitive realities, and economics.
Demonstrated experience with pricing, tariffs, contracts, commercial analysis, customer support, or related railroad revenue processes.
Exceptional analytical and problem-solving skills, including the ability to interpret large data sets and use findings to make evidence-based decisions.
Strong written and verbal communication, general accounting knowledge, data auditing and analysis, problem-solving, strategic perspective, and team-building skills.
Ability to build trusted working relationships and coordinate effectively across all areas of the company.
Advanced Microsoft Excel skills and proficiency in Word, Outlook, and PowerPoint.
Bachelor’s degree in business, marketing, finance, analytics, or a related field, or equivalent relevant railroad experience, strongly preferred.
Three to five years of applicable experience preferred.
Must live within 50 miles of the assigned location or be willing to relocate.
Must complete a pre-employment physical and hearing and vision medical review.
May be subject to federally mandated drug and alcohol testing, including pre-employment drug screening.
Must undergo background screening, including conflict-of-interest, criminal, and motor vehicle driving history checks.

Nice To Haves

Experience with RailConnect, TMS, RMS, or comparable railroad commercial and revenue systems.
Bachelor’s degree in business, marketing, finance, analytics, or a related field, or equivalent relevant railroad experience.
Three to five years of applicable experience.

Responsibilities

Manage the team and assigned railroad portfolio workload, assisting team members as needed.
Coach, train, and mentor team members and conduct regular one-on-one collaborations.
Ensure month-end billing and revenue activities are completed on time.
Provide feedback and review employee processes when issues are identified.
Support the Operations Vice-President, Railroad General Managers, and Sales by identifying potential revenue opportunities, providing revenue information, and resolving issues.
Serve as an escalation contact for customers and internal partners.
Lead functions related to applying rates and prices to company revenue transactions in accordance with company and railroad industry accounting rules and standards.
Review and approve month-end closing documents.
Oversee publication accuracy for respective railroads and the contract-renewal process.
Maintain and distribute public railroad tariffs.
Represent the company at industry association meetings as needed.
Partner with field sales on customer proposals, renewals, negotiations, business reviews, and growth initiatives.
Identify process improvements and streamline billing and dispute-resolution processes, pricing visibility, analytical capability, workflow efficiency, and service to customers and internal partners.
Manage other projects and perform other duties as assigned.

Benefits

Competitive pay
Comprehensive benefits package
Paid training
Medical, dental, vision, and telehealth coverage
Life insurance
Optional accident, critical illness, hospital, ID theft, and life insurance coverages
Flexible Spending and Health Savings account plans
Employee Assistance Program
401(k) retirement plan
On-the-job training
Paid time off
Tuition reimbursement
Relocation assistance