Manager Commercial Sales Support

Elevance Health • Waukesha, IN

9h • Hybrid

About The Position

The Manager Commercial Sales Support is responsible for managing the staff and activities within a sales support unit assisting with new and renewal business. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

• Requires a BA/BS and a minimum of 5 years of experience in the health insurance or related industry, including significant experience in at least one area such as Operations, Sales, Service, or Account Management; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Leadership experience strongly preferred.
• Experience supervising a remote staff strongly preferred.

Responsibilities

• Oversees the administrative support to the Sales teams along with providing guidance to Sales Support associates
• Manages the activities associated with the support of selling, servicing and retaining activities for brokers and clients ensuring accuracy and timeliness.
• Develops and ensures policy and procedure continuity and oversees processes for consistency.
• Identifies and implements best practices, including problem solving process improvement, training and development
• Monitors production activities and provides reporting to leadership
• Manages and provides guidance on the resolution of routine sales, claims and benefit issues (as necessary)
• Engages and fosters relationships, both internally and externally, hires, trains, coaches, counsels, and evaluates performance of direct reports.

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution
• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager