Commercial Support Manager

Aviagen•Huntsville, AL

13d•Onsite

About The Position

The Commercial Support Manager is the engine behind the Joint Business Development Program. As participating customers move through the program, this person makes sure the pieces that matter to them — their tier status, their invoices, their quarterly statements — are accurate and handled on time. They own the program's records and systems, work alongside the Data Analyst to turn activity into useful reporting, and act as the dependable first contact for anyone with a question. In short, they're the person who makes the program feel organized and trustworthy to the customers and sales staff who rely on it.

Requirements

This position is based in our Huntsville, AL Corporate Headquarters

Responsibilities

Keep customer tiers up to date — assign tiers, update statuses, and keep the tier records accurate.
Reconcile program participation list with Sales records
Take in invoices submitted under the program, check them against their backup documents, and follow each one through to payment
Process and send out quarterly statements to customers, showing what they did in the program and what they earned
Track how customers are progressing toward their milestones and tier requirements, and report on it
Gather project data from program activity and keep it organized so it's easy to pull for analysis or reference
Work with the Data Analyst to build reports — both for customers and for internal teams
Be the first point of contact for everyday program questions from sales staff and customers, and pass the trickier ones to the right person
Provide monthly reports for JBDP
System Management
Access Aviagen Jotform Account Plans
DCRM
Customer Communication
Assist with marketing events and support as needed