Manager, Commercial Operations

Snapsheet•Chicago, IL

2d•$120,000 - $140,000•Remote

About The Position

The Manager of Commercial Operations is a player-coach. You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows. You will own customer-facing contracting immediately, then build out deal desk and pricing governance. Who will thrive here: You are a builder who is equally comfortable in the weeds and at the whiteboard. You can negotiate an agreement in the morning and design the process that makes the next ten go faster in the afternoon — and you genuinely like both. Strong commercial judgment. You know which terms matter and which are noisy, when to hold a line and when to find a path — without needing an in-house legal department behind you. Owner's mindset. You take accountability for outcomes, bring structure to ambiguity, and would rather build the system than be the bottleneck. Clear communicator. You can explain a contractual or pricing position to a sales rep, a CFO, and a customer's counsel — and have each walk away clear. Comfortable at SaaS pace. You operate well with competing priorities and incomplete information, and you protect the business without slowing it down. Credible across functions. People trust your read on a deal because you are fair, consistent, and easy to work with under pressure.

Requirements

7–10 years of relevant experience across Commercial Operations, Deal Desk, Contract Operations, Revenue Operations, Legal Operations, Sales Operations, Procurement, or a closely related function.
Hands-on experience negotiating and managing customer commercial agreements (MSAs, SOWs, DPAs, order forms) end to end.
A track record of managing people, processes, or cross-functional programs — you have built or run something, not just executed within someone else's system.
Demonstrated ability to design and document repeatable processes and controls, and to improve cycle time and consistency.
Sound commercial and contractual judgment operating without (or alongside, not inside) an in-house legal team, including managing outside counsel.
Excellent written and verbal communication, with the ability to hold a credible review-and-approval position across Sales, Finance, and Leadership.

Nice To Haves

Experience in B2B SaaS or technology, ideally with multi-year, multi-entity, or international contracting.
Pricing governance and deal-desk experience — discount thresholds, approval frameworks, and protecting margin without slowing deals.
Familiarity with Salesforce and CLM / contract lifecycle management tooling.
Exposure to vendor management, procurement, and third-party risk workflows.
Working knowledge of data privacy (GDPR, CCPA, and emerging state and AI rules) and security frameworks such as ISO 27001.
A history of building scalable business processes in a growing organization.

Responsibilities

Customer contract operations: Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature. Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable. Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks. Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally.
Deal desk & pricing support: Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck. Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature. Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition.
Process design & operational discipline: Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person. Improve cycle time and consistency — find the friction in how deals get done and remove it. Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows.
Cross-functional coordination & stakeholder management: Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms. Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests. Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend.
Reporting & visibility: Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating. Surface pricing and discount trends so the business can see margin impact and act before it drifts.

Benefits

Remote working environment
Flexible PTO policy
Casual dress code
Mentorship programs
1-on-1 management
Promote when ready culture
Quarterly internal promotion opportunities
Goal setting sessions
Celebrations just because
Yearly in-person and remote events
Snapsheet Swag
Employee Resource Groups
Two robust medical plans through Blue Cross Blue Shield
HSA contributions when enrolled in high-deductible health plan
Two dental plans
One vision plan
Company-paid Short Term Disability
Company-paid Long Term Disability
Company-paid Life Insurance
Voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance
401(k) with a 4% company match
Employee Assistance Program (EAP) with 6 sessions per life incident
7.5 company-observed holidays
In-person connection points throughout the year including our annual Summit and Roadshows
Snapsheet SWAG and surprise mailers
Career growth opportunities
Learning opportunities
Real impact opportunities
Health and wellness campaigns