Commercial Operations Manager
About The Position
As the North American business continues to grow across products, channels, and customer segments, strong operational execution is critical to supporting customer satisfaction and commercial success. This role ensures inventory, fulfillment, logistics, and launch readiness activities are coordinated and executed effectively across the business. By managing key partner relationships, maintaining inventory visibility, and proactively resolving operational issues, this position helps prevent execution gaps, supports informed decision-making, and enables the organization to scale with greater consistency and efficiency.
Requirements
- Solid hands-on experience in fulfillment ops, 3PL coordination
- Direct experience managing 3PL relationships: daily coordination, issue resolution, holding partners accountable
- Experience working across multiple channel types — DTC, B2C, B2B — and understand how fulfillment and inventory needs differ across them
- Comfortable with inbound logistics, customs clearance, kitting/postponement, and returns/refurbishment flows
- Ability to track inventory across channels and know what to do when things go sideways
- Able to work across Sales, Supply Chain, and Customer Experience without needing a lot of hand-holding
- Familiar with ERP systems, WMS or TMS tools, and/or retailer or other platform portals
- Operate independently and collaborate cross-functionally
- Based in or willing to relocate to St. Louis, MO
Nice To Haves
- Supply chain experience
Responsibilities
- Manage daily coordination with our 3PL partners across the US and Canada
- Own inbound logistics and customs clearance for finished goods entering North America
- Coordinate kitting, postponement, and value-added services with 3PL and contract manufacturers
- Handle reverse logistics: returns, refurbishment, warranty tracking, and failure analysis with CS and Engineering
- Monitor fulfillment performance and resolve issues
- Ensure inventory, logistics, and fulfillment are confirmed before any launch or promotion goes live across B2B, B2C, & DTC
- Track dependencies and timelines across commercial, supply chain, and ops teams
- Identify gaps and risks early and drive resolution before they become problems
- Keep real-time tabs on inventory across DTC platforms, retail, wholesale, and B2B accounts
- Flag stockout risks, coordinate replenishment, and keep channel health visible
- Feed accurate demand planning inputs to Supply Chain and Purchasing on time
- Own the trackers and dashboards that keep launches, inventory, and fulfillment status visible
- Prep materials for business reviews and operational planning discussions
- Ensure the right people have the right information without having to ask for it
- Build and standardize coordination processes with 3PL partners and internal teams
- Spot bottlenecks, fix them, and make sure they stay fixed
- Help establish operating rhythms as the NA business scales
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
