Commercial Operations Program Manager

Anthropic•San Francisco, NY

1d•Hybrid

About The Position

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. You'll be responsible for managing and enhancing processes that support rapid product growth. The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there.

Requirements

Experience building and running new product introduction processes
10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)
Strong working knowledge of billing systems, subscription management, and payments platforms
Proven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyond
Willing to roll up your sleeves and do the operational work of building while also leading a team
Experience with automation initiatives and partnering with engineering teams to build operational tooling
Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs
Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering
Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously
Excitement about building the operational backbone that enables Anthropic to stay on the exponential

Responsibilities

Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap
Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing,, billing,, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch
Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM.
Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner
Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams
Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams