Manager, Commercial Operations

PTC Therapeutics•Warren, MI

8d•Hybrid

About The Position

The Manager, Commercial Operations responsibilities include ensuring data quality and validation, leading enhancements to CRM functionality, and driving cross-functional process improvements across commercial operations systems and reporting capabilities. This role requires leading cross-functional collaboration, performing data analysis, and maintaining documentation to ensure efficient and accurate reporting solutions. Additionally, the Manager, Commercial Operations manages team rosters, assesses alignment changes, and communicates key inputs to cross-functional partners. They also lead the planning and execution of integrated change request processes across BI/IT departments, conduct geographical sales analysis, and ensure data quality in reporting solutions. The incumbent is accountable for establishing, maintaining, and continuously improving SOP documentation, data mapping, data dictionaries, and reporting standards. The incumbent ensures adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate.

Requirements

Bachelor’s degree in related business or scientific discipline and a minimum of 6+ years progressively responsible experience in commercial operations, business analytics or related positions in a pharmaceutical, biotechnology or related environment including demonstrated experience leading cross-functional initiatives and business processes.
Minimum of 3 years in field operations functional areas - Field force effectiveness, Field Deployment, Size and Structure, Targeting, Alignment, Incentive Compensation, sales performance reporting/analysis, Veeva CRM.
Proficiency with Microsoft Office.
Experience designing and building visualizations using PowerBI or other business intelligence tools (Tableau, Qlik Sense) - strong interest in learning new tools and software is key.
Demonstrated expertise in analytical methodologies, statistics, and implementing structured ways of analyzing business problems.
Good understanding of uncovering data/analysis requirements, and analytical needs
Effective interpersonal and written communication skills include the ability to create and deliver clear and impactful data presentations, and the ability to communicate complex technical information clearly.
Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members.
Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
Excellent planning, organization and time management skills include the ability to support and prioritize multiple projects.
Demonstrated ability to lead projects, influence cross-functional stakeholders, and drive decisions in a matrixed environment.
Strong business acumen and ability to translate commercial needs into operational solutions and system/process enhancements.
Experience managing competing priorities while balancing strategic objectives and tactical execution.

Responsibilities

Manage key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition.
Manage field deployment, size, structure, territory alignments, placement efforts by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives.
Lead and oversee Sales team CRM enhancements and new projects, ensuring priorities are aligned appropriately with business strategy, scalability, and ongoing maintenance considerations.
Analyze configuration changes working with Veeva CRM System Administrator (IT).
In collaboration with IT, Develop and establish CRM test scripts and coordinate/schedule UATs with relevant field users.
Identify, prioritize, and implement process improvements related to CRM functionality, customer data, and reporting.
Improve and enrich data quality within CRM – address, status, affiliations of HCPs, COEs, establish and monitor match/merge and stewardship activities.
Manage and oversee roster for all field facing teams along with on-boarding and off-boarding processes.
Lead quarterly cyclical alignment changes and conduct impact analysis and communicate key inputs ZTT/Roster/Target lists to all cross functional partners Patient Services/BI/IT.
Lead the planning, governance, and continuous improvement of integrated change request processes across cross-functional BI/IT departments.
Oversee and/or develop geographical sales analysis, including trend analysis, regional data, product rankings, market segmentation, call analysis and other miscellaneous sales support.
Prioritize projects, meet timelines and exceed quality standards based on incoming and ongoing business needs.
Analyze data and data requirements regarding reporting solutions, ensure data quality, and match back to core systems transaction results.
Create and Maintain SOP documentation of Bus Ops solutions (CRM, Reporting, IC), data mapping, data dictionary, and reporting standards.
Serve as a key business partner to Commercial, Patient Services, BI, IT, and other stakeholders to align operational priorities and deliver scalable solutions.
Provide guidance, mentorship, and day-to-day direction on commercial operations initiatives, as applicable.
Monitor operational performance, identify risks and opportunities, and recommend actions to improve efficiency, effectiveness, and business impact.
Perform other tasks and assignments as needed and specified by management.