Manager, Commercial Education
About The Position
Johnson & Johnson MedTech is currently seeking a Manager, Commercial Education, MONARCH Urology to join our team located in the United States. This position is based in Santa Clara, CA. Remote work may be considered on a case-by-case basis within the United States. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. The Manager, Commercial Education, MONARCH Urology is responsible for the delivery of a comprehensive training program for the internal teams commercializing the MONARCH Urology Platform. This individual will work closely with the Manager, Curriculum Design and our commercial leaders to develop the learning pathway to support the commercial launch of the system. This individual will be responsible for leading the execution of the first and all future cohorts of learners, including tracking effectiveness of the program and seeking opportunities for continuous improvement.
Requirements
- Bachelor’s degree in Business, Healthcare, or related field.
- Minimum of 5 years in progressive Healthcare Commercial or Education roles such as: Sales, Sales Training, Professional Education, Instructional Design, Clinical / Medical Education, Marketing or Sales Management; or other applicable experience.
- Experience educating clinicians, sales team members, and/or peers on complex medical devices or technologies.
- Excellent written and verbal communication skills, including the ability to listen, understand feedback, and competently relay information within the organization.
- Available for 30-50% travel depending on location.
Nice To Haves
- Medical device sales experience.
- Experience working with Urologists and/or Endourologists.
- Foundational knowledge of the Urinary System and disease states
Responsibilities
- Contribute to the design of the learning pathway and development of content for new commercial team hires.
- Develop strong working relationships with R&D, clinical engineering, global strategic marketing, service, etc. to ensure learnings are incorporated into training quickly and effectively.
- Conduct regular needs assessments to identify specific business needs for commercial education.
- Manage all elements associated with the delivery of the commercial education program, including dates, locations, asynchronous learning, facilitators, equipment, etc.
- Facilitate onboarding and new hire training, including clinical and non-clinical topics.
- Maintain a rolling calendar of proposed courses and cohorts, aligning with business cycles and sales initiatives.
- Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials.
- Accountable for end-to-end certification process – registration, scoring, completion.
- Support hands-on product demonstrations for internal and external audiences as needed.
- Ensures compliance with HCC and Company guidelines when facilitating content.
- Develop and implement strategy for tracking effectiveness of learning pathway.
- Analyze learner feedback, sales metrics, and course performance data to prioritize course creation, offerings, and timing.
- Produce regular program reports and dashboards for the team and commercial leaders.
Benefits
- medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- consolidated retirement plan (pension) and savings plan (401(k)).
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
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What This Job Offers
Job Type
Full-time
Career Level
Manager
