Manager, Commercial AI

Ametek, Inc.•Easttown Township, PA

30d

About The Position

This role focuses on leveraging AI to optimize and automate commercial processes, transform sales experiences, and enhance market intelligence. The Manager, Commercial AI will identify and redesign high-friction commercial processes into AI-first workflows, build and deploy automation using low-code tools, and develop AI-assisted experiences. Key responsibilities include redefining CRM as an agentic tool, automating repetitive tasks in the sales cycle, deploying AI sentiment analysis for customer feedback, and establishing closed-loop processes for customer insights. The role also involves change leadership, driving adoption through enablement, partnering with IT and Governance for responsible AI deployment, and establishing KPIs to measure the commercial impact of AI solutions.

Requirements

Experience in identifying and redesigning commercial processes.
Proficiency in building and deploying automation using low-code tools.
Experience in developing AI-assisted experiences.
Knowledge of CRM systems and their transformation.
Experience in automating sales tasks.
Familiarity with AI sentiment analysis.
Experience in establishing closed-loop feedback systems.
Ability to build workflows for market intelligence and trend monitoring.
Skills in change leadership and driving adoption.
Experience in partnering with IT and Governance teams for responsible AI deployment.
Ability to establish and own KPIs for efficiency, ROI, and adoption.

Responsibilities

Identify high-friction commercial processes and redesign them as AI-first, end-to-end workflows.
Build and deploy pragmatic automation using low-code tools to reduce manual work and cycle times.
Develop AI-assisted experiences, such as knowledge retrieval bots or guided Q&A for commercial playbooks, ensuring Business Units can scale best practices easily.
Design workflows to provide decision support for strategic pricing, particularly for complex new offerings.
Redefine CRM as an Agentic tool that drives customer satisfaction and reduces friction in the sales cycle.
Identify opportunities to automate repetitive tasks, allowing teams to focus on customer-facing activities.
Partner with Sales Leaders and Salesforce Admins to pilot, refine, and scale solutions.
Deploy AI sentiment analysis to improve how customer feedback is captured and routed.
Establish a closed loop: “what we heard → what we changed → impact”.
Build repeatable workflows to monitor megatrends and competitor signals, translating data into clear strategic implications for AMETEK.
Challenge constructively, run pilots with BUs, and scale what works.
Drive adoption with lightweight enablement (training, office hours, quick guides).
Partner with IT and Governance teams to ensure all AI solutions are deployed safely and responsibly.
Establish and own clear KPIs, covering efficiency gains, ROI, and adoption, through which the success and commercial impact of the role will be measured.