Manager, Club Fleet Operations

AAA Mid-Atlantic•Dayton, OH

5d•$65,902 - $96,006•Onsite

About The Position

The AAA Dayton Fleet is seeking an experienced Fleet Manager! This position is responsible for the leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet Operations with primary focus on consistent exceptional Member satisfaction results. This position is also accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 7 day a week basis including all recognized holidays and during weather events and emergencies. AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits! Fleet Address: 4660 Springboro Pike, Moraine OH 45439 We offer our Managers: The starting base compensation for this position is $65,902 to $96,005.80. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location. The primary duties of the Roadside Assistance Club Fleet Manager are to: Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost. Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise. Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies. Direct reporting levels to include but not limited to 1-3 Supervisors, up to 60 front line staff and club owned vehicles. Any variance from this guideline is at the discretion of the Managing Director. Working independently and with no direct supervision, the Club Fleet Roadside Assistance Manager has the authority to make decisions and implement strategies to positively influence the performance of his / her assigned fleet. Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently. Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management. Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports. Oversee the accounts payable and receivable functions in accordance with company and business line guidelines. This position is considered Emergency Personnel (incumbent in this position is on call as needed, reporting to work during inclement weather and other types of emergencies). This position is "on call" on a 24/7 basis and requires working beyond normal business hours as necessitated by weather or business conditions. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Fleet Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [email protected].

Requirements

Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent, and 5-7 years of experience in a high-volume, customer service environment, with at least 2-4 years in a Manager role or demonstrated equivalent skill.
Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position).
Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (May be completed within one (1) year of appointment to position).
Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (may be completed within one (1) year of appointment to position).
Ability to possess and maintain a valid Driver’s License, supplemented by a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
Advanced knowledge and ability to work with automotive computer equipment, mobile technology, telecommunications and software applications.

Responsibilities

Leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet Operations with primary focus on consistent exceptional Member satisfaction results.
Ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 7 day a week basis including all recognized holidays and during weather events and emergencies.
Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost.
Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise.
Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies.
Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently.
Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management.
Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports.
Oversee the accounts payable and receivable functions in accordance with company and business line guidelines.

Benefits

Over 3 weeks of Paid Time Off may be accrued during the first year of employment.
8 Paid Holidays.
401(k) plan with company match up to 7%
Health & Life Insurance.
Tuition reimbursement up to $5250/year and professional certifications.
Complimentary AAA membership (inclusive of product & service discounts).
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year