Club Fleet Operations Manager
About The Position
The AAA Philadelphia Fleet is seeking an experienced Fleet Manager! This position is responsible for the leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet Operations with primary focus on consistent exceptional Member satisfaction results. This position is also accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 7 day a week basis including all recognized holidays and during weather events and emergencies. AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits! Fleet Address: 7777 Brewster Avenue, Philadelphia, PA 19153
Requirements
- Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent, and 5-7 years of experience in a high-volume, customer service environment, with at least 2-4 years in a Manager role or demonstrated equivalent skill.
- Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position).
- Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (May be completed within one (1) year of appointment to position).
- Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (may be completed within one (1) year of appointment to position).
- Ability to possess and maintain a valid Driver’s License, supplemented by a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
- Advanced knowledge and ability to work with automotive computer equipment, mobile technology, telecommunications and software applications.
Responsibilities
- Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost.
- Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise.
- Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies.
- Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently.
- Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management.
- Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports.
- Oversee the accounts payable and receivable functions in accordance with company and business line guidelines.
Benefits
- Competitive compensation package
- Generous PTO plan
- Outstanding health insurance benefits
- Over 3 weeks of Paid Time Off may be accrued during the first year of employment
- 8 Paid Holidays
- 401(k) plan with company match up to 7%
- Health & Life Insurance
- Tuition reimbursement up to $5250/year and professional certifications
- Complimentary AAA membership (inclusive of product & service discounts)
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
