Manager, Cloud Ops

CareMetx LLC•Bethesda, OH

About The Position

CareMetx provides patient access solutions and support services that help patients start and continue specialty therapy treatments. Its digital hub services support pharmaceutical companies and healthcare providers with patient enrollment, consent, and prior authorization, alongside patient support services connecting patients, providers, and brands. The Manager, Cloud Ops oversees the organization's technology infrastructure and operations and leads IT professionals to ensure systems, services, and software applications function smoothly. The role drives innovation, efficiency, and security across IT initiatives. Responsibilities include managing infrastructure and end-user technical support, overseeing software and vendor relationships, working with stakeholders on technology solutions, and coaching and developing staff. The role also delivers small- to medium-sized projects and supports urgent requests and escalations. Schedule flexibility is required, and the position requires 60% travel.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent combinations of experience and education are considered.
At least 2 years of managerial experience in an IT leadership role.
At least 2 years managing a service-oriented organization.
At least 5 years of proven experience working in an individual technical role.
At least 2 years of experience in automation and optimization of processes and systems.
Experience in at least one of the following: scripting (Terraform or PowerShell), AWS Cloud, Azure/Entra ID IdP, database technologies, operating systems administration, or network administration.
Experience using service desk tools and technologies, such as incident management systems and remote support tools.
Knowledge of industry standards and best practices for vendor management and IT purchasing.
Ability to work with internal cross-functional, multidisciplinary teams and client-facing teams to drive final solution design.
Problem-solving and decision-making abilities focused on continuous improvement and operational excellence.
Communication and interpersonal skills to collaborate effectively with cross-functional teams and senior management.
Flexibility in schedule and hours.
Ability to travel extensively; the position requires 60% travel.
Regularly sit while performing job duties and occasionally lift and/or move up to 10 pounds.

Nice To Haves

Experience working in the healthcare industry.

Responsibilities

Foster a collaborative and inclusive work environment, promoting teamwork and professional development.
Oversee the design, implementation, and maintenance of the organization's IT infrastructure.
Ensure the reliability, scalability, and security of infrastructure components to meet business needs.
Implement and enforce IT policies and procedures to ensure compliance with industry standards and regulations.
Use data to prioritize work and serve customers within the associated functional responsibility.
Oversee technical support services for end-users, resolving incidents, service requests, and inquiries in a timely and efficient manner.
Oversee the selection, deployment, and maintenance of software applications and tools used across the organization.
Work with stakeholders to identify business requirements and recommend appropriate technology solutions.
Procure hardware, software, and services in accordance with organizational needs and budgetary constraints.
Evaluate and negotiate contracts with IT vendors and service providers, ensuring quality of service and cost-effectiveness.
Maintain vendor relationships and monitor performance for compliance with service level agreements.
Support urgent requests and escalations involving resource requests, networks, data security, and other issues, promptly removing or mitigating impediments.
Work with peers and leadership to define and manage team service standards, technology stack, and practices, and support coaching and training for skill development.
Manage, coach, train, and support the growth of staff.
Deliver small- to medium-sized projects.
Maintain regular and reliable attendance, including being present, on time, and prepared for scheduled work.
Perform other related duties as assigned.