Manager, Clinical Services Laboratory Full Time Exempt

Hollywood Presbyterian•Los Angeles, CA

4h•$132,000 - $149,250

About The Position

CHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility serving Hollywood and surrounding communities since 1924. The hospital provides quality, innovative medical and nursing care to multicultural communities. HPMC is part of a global healthcare enterprise that operates hospitals, research centers, a medical university, and CHAUM. The Manager, Clinical Services Laboratory oversees daily laboratory operations, safety protocols, equipment maintenance, and regulatory compliance. The manager provides clinical expertise in interpreting test results, including signing out interpretative results, supports communication among laboratory departments, and monitors departmental quality. The role has oversight of Chemistry and manages and supports staff on PM and graveyard shifts. It is responsible for effective laboratory operations, including staffing, inventory, competency assessments, quality improvement, and readiness for inspections. This is a full-time, exempt position with an eight-hour shift and a stated schedule of 40 hours weekly or 80 hours biweekly.

Requirements

Bachelor of Science in Clinical Laboratory Science.
At least 5 years of laboratory administrative or management experience.
Critical analysis and complex problem-solving skills.
Ability to manage quality and highly confidential and proprietary information.
Proficiency with spreadsheets, word processing software, and Microsoft Office.
Advanced knowledge of accreditation regulations.
Advanced knowledge of CLIA and State laws regarding laboratory operations and billing.
Advanced knowledge of OSHA laws and regulations.
CLS License (CDPH/ASCP).
Current Los Angeles County Fire Card, required within 30 days of hire.
Assault Response Competency (ARC), required within 30 days of hire.

Nice To Haves

Master's or PhD degree in a related field.

Responsibilities

Oversee daily operations in all laboratory departments, with oversight of Chemistry, and manage and support staff on PM and graveyard shifts.
Develop, promote, and reestablish operational performance levels aligned with organizational goals in collaboration with departmental management.
Ensure laboratory processes comply with applicable statutory and regulatory requirements and that staff are trained to follow current processes.
Promote professional development of direct reports through performance reviews and written goals and objectives.
Collaborate with the quality and laboratory management team and the CLIA Lab Medical Director on policies and procedures, quality assurance, quality control, and safety procedures.
Ensure adequate staffing across laboratory functional areas and the administrative team, focusing on capacity utilization and continuous improvement.
Maintain knowledge of technological advancements in laboratory testing, computer applications, and specialized instrumentation.
Support a culture of Service Excellence, Teamwork, Accountability, Integrity, and Respect.
Take primary responsibility for efficient laboratory operations, including staffing, inventory, competency assessments, and regulatory compliance.
Follow laboratory policies and procedures; ensure staff and vendors follow them and document deviations from laboratory SOPs.
Prepare for and perform well in internal and external assessments and inspections.
Manage continuous improvement programs for the laboratory.
Comply with applicable legal requirements, standards, and procedures, including the Compliance Process, Code of Conduct, State requirements, and CLIA.
Participate in required orientation, Compliance, Safety, and HIPAA training programs.
Report concerns and suspected incidents of non-compliance to laboratory management.
Cooperate with monitoring, audit functions, and investigations.
Participate in process-improvement responsibilities as requested.
Provide clinical expertise in interpreting test results as appropriate, including signing out interpretative results.